Patient Coordinator at Treasure Valley Orthodontics

Specialty Dental Brands; Meridian (ID); On-site; USD 22,000 - 33,000; Full time

Job summary

Treasure Valley Orthodontics in Meridian, ID is seeking a Patient Coordinator who keeps the schedule flowing, prepares patients for visits, and follows up after appointments. You will liaise between providers and patients to ensure clear communication and timely care.

The role requires 2–3 years of administrative or front desk experience, a high school diploma, and strong organizational and patient service skills.

Qualifications

• 2-3 years of administrative or front desk experience.
• High school diploma or equivalent; healthcare coursework optional.
• Previous experience in dental or healthcare scheduling preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and patient service skills.
• Familiarity with dental practice management software is a plus.
• Must align with the culture and core values.

Responsibilities

• Schedule all patient appointments with accurate time allocation and operatory needs.
• Confirm appointments are appropriately spaced with provider and operatory availability.
• Coordinate pre-appointment and follow-up visits as directed by the clinical team.
• Contact patients to confirm appointments and provide prep and follow-up instructions.
• Communicate preparation, financial expectations, and timelines clearly to patients.
• Address patient questions in a professional and compassionate manner.
• Ensure all documentation is collected, reviewed, and uploaded into patient records.
• Verify referrals and obtain insurance authorizations as needed.
• Maintain the appointment calendar and flag conflicts or changes.
• Monitor and reorder supplies to support daily operations.
• Assist patients at check-in and check-out when necessary.
• Support administrative projects and provide coverage during busy periods.
• Participate in staff meetings and trainings.

Skills

Administrative experience

Front desk experience

Organizational skills

Communication skills

Multitasking

Education

High school diploma or equivalent

Healthcare-related coursework (preferred)

Tools

Dentrix

Eaglesoft

Job description

Patient Coordinator at Treasure Valley Orthodontics

Meridian, ID

The Patient Coordinator plays a vital role in ensuring smooth scheduling, preparation, and follow-up for patient appointments. This position supports patients throughout their care experience, coordinates communication between providers and patients, and ensures all clinical and administrative needs are met.

• Schedule all patient appointments, ensuring accuracy in time allocation, provider availability, and operatory needs.
• Confirm appointments are appropriately spaced and aligned with provider and operatory availability.
• Coordinate pre-appointment and follow-up visits as directed by the clinical team.
• Contact patients to confirm appointments and provide preparation and follow-up instructions.
• Clearly communicate preparation instructions, financial expectations, and appointment timelines.
• Address patient questions and concerns in a professional and compassionate manner.
• Ensure all required documentation, including consent forms, medical histories, referrals, and imaging, is collected, reviewed, and uploaded into patient records.
• Assist with verifying referrals and obtaining insurance authorizations prior to scheduled appointments, as needed.
• Maintain the appointment calendar and alert the Office Manager or clinical team of any conflicts or changes.
• Monitor and reorder supplies as needed to support daily operations.
• Assist patients at check-in and check-out when necessary.
• Support administrative projects and provide coverage during absences or high-volume periods.
• Participate in regular staff meetings and training sessions.
• Perform other duties and responsibilities assigned by management.

Requirements

Qualifications & Experience:

• 2-3 Years Administrative or Front Desk Experience Required
• High school diploma or equivalent required; some college coursework or healthcare-related education preferred.
• Previous experience in dental or healthcare scheduling preferred.
• Strong organizational and multitasking skills.
• Excellent communication and patient service skills.
• Familiarity with dental practice management software (e.g., Dentrix, Eaglesoft) is a plus.
• Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined.