Patient Coordinator

Byrd Eye Clinic; Wyandotte (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Full benefits package (Medical, Vision

Dental and Life Insurance

401k + Employer Matching

Paid Time Off and Paid Holidays

Paid Maternity Leave

Competitive base pay

Employee discounts

Job summary

Byrd & Wyandotte Eye Clinic in Wyandotte, MI is seeking a Patient Coordinator to greet patients, manage front-desk operations and support smooth check-in/out. The role requires strong customer service skills, basic computer ability, and a willingness to learn.

The position is full-time, on-site with matching benefits, PTO, and potential travel to other offices as needed. Mileage reimbursement is included for off-site visits.

Qualifications

• High school diploma or GED required.
• One year of related experience and/or training preferred.
• Proficient with common office software and basic data entry.

Responsibilities

• Provide exceptional customer service during every patient encounter, in person or by phone.
• Answer phones and assure prompt, courteous service at all times.
• Manage patient flow and coordinate check-in/out processes.
• Verify insurance information and collect payments as appropriate.

Skills

Customer service

Communication

Teamwork

Adaptability

Professionalism

Time management

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Outlook

Job description

****This is a full-time, long-term position. Unfortunately, we cannot accommodate students looking for only a summer job or that would need to work part-time during the school year.**

Job Title:

Patient Coordinator
Company: Byrd & Wyandotte Eye Clinic
Location: On-site at our office in Wyandotte, MI
Travel: Travel to our other offices in Brownstown, Wayne and Dearborn, MI is required as needed. We do pay mileage reimbursement!

Perks:

• Full benefits package, including Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Competitive base pay
• Employee discounts

Hours:

• Full Time
• Our office is open Monday-Friday 8am-5pm
  • You may need to work a little earlier/later as needed

Requirements:

• High School Diploma or GED Equivalent
• Favorable result on Background Check
• Basic computer skills
• Strong customer service skills
• Excitement to learn and grow

Essential Functions:

• Facilitate patient flow
• Verify medical and vision insurances
• Effectively communicate with patients, doctors, and managers
• Answer inquiries through phone, email, and in person requests

SUMMARY

A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule
• Manage patient flow in the office
• Knowledge of common fees charged for common visitsand collect correct payments
• Complete daily reconciliations / close day / countdown cash drawer
• General office duties and cleaning to be assigned by manager

QUALIFICATIONS

• Ability to interact with all levels of employees in a courteous, professional manner at all times
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice

EDUCATION AND/OR EXPERIENCE

• Minimum Required: High school diploma or general education degree (GED)
• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience

LICENSES AND CREDENTIALS

• Minimum Required: None

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

• This role requires a variety ofphysicalactivities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus is required100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.