Patient Coordinator / Medical Receptionist - Full-Time, Year Round

EyeCare Partners; Ypsilanti (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

EyeCare Partners is seeking a Patient Coordinator in Ypsilanti, MI. As the first point of contact for patients, this role is essential in creating a welcoming environment and ensuring smooth check-in and check-out experiences.

The ideal candidate will possess strong customer service skills and have a high school diploma or GED. Proficiency in Microsoft Office and a team-oriented attitude are required. This position may include working over 40 hours to meet business needs.

Qualifications

• Ability to interact courteously with all employees.
• Desire to gain industry knowledge and training.
• Demonstrates initiative in achieving practice goals.

Responsibilities

• Provide exceptional customer service during patient encounters.
• Answer phones and assure prompt, courteous service.
• Manage patient flow in the office.

Skills

Customer service

Communication skills

Team-oriented

Proficiency in Microsoft Office

Education

High school diploma or GED

One year of related experience

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

Company: Associated Retinal Consultants
Job Title: Patient Coordinator
Department: Ophthalmology
Reports To: Clinic Supervisor
Location: Ypsilanti, MI

A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check‑in/out experience for patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule.
• Manage patient flow in the office.
• Knowledge of common fees charged for common visits and collect correct payments.
• Complete daily reconciliations / close day / countdown cash drawer.
• General office duties and cleaning to be assigned by manager.

QUALIFICATIONS

• Ability to interact with all levels of employees in a courteous, professional manner at all times.
• Desire to gain industry knowledge and training.
• Demonstrates initiative in accomplishing practice goals.
• Ability to grow, adapt, and accept change.
• Consistently creating a positive work environment by being team‑oriented and patient‑focused.
• Commitment to work over 40 hours to meet the needs of the business.
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice.

EDUCATION AND/OR EXPERIENCE

• Minimum Required: High school diploma or general education degree (GED).
• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience.

LICENSES AND CREDENTIALS

No specific licenses or credentials required for this position.

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook.

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25‑50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

If you need assistance with this application, please contact (636) 227‑2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.