Patient Coordinator / Medical Receptionist - Full-Time, Benefits Offered

Associated Retinal Consultants, P.C.; Ypsilanti (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

Associated Retinal Consultants in Ypsilanti, MI is seeking a Patient Coordinator to be the first contact for our ophthalmology practice. You will deliver friendly, professional service, greet patients, answer calls, collect payments, and help manage check-in and check-out to ensure a smooth visit.

The role requires high school diploma or GED, at least one year of related experience, and proficiency with Microsoft Office tools.

Qualifications

• High school diploma or GED required.
• At least 1 year of related experience and/or training.
• Proficiency with Microsoft Office tools preferred.

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone).
• Answer phones (external and internal); ensure prompt, courteous service.
• Practice urgency with patients' time and Doctor's schedule.
• Manage patient flow in the office.
• Know fees for common visits and collect payments.
• Complete daily reconciliations and close day; countdown cash drawer.
• General office duties and cleaning as assigned by manager.

Skills

Customer service

Communication

Teamwork

Adaptability

Initiative

Time management

Reliability

Professionalism

Attendance

Multitasking

Education

High school diploma or GED

1 year related experience

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Company: Associated Retinal Consultants

Job Title: Patient Coordinator

Department: Ophthalmology

Reports To: Clinic Supervisor

Location: Ypsilanti, MI

SUMMARY

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patients' time, as well as Doctor's time and schedule
• Manage patient flow in the office
• Knowledge of common fees charged for common visits and collect correct payments
• Complete daily reconciliations / close day / countdown cash drawer
• General office duties and cleaning to be assigned by manager

SUMMARY

A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patients' time, as well as Doctor's time and schedule
• Manage patient flow in the office
• Knowledge of common fees charged for common visits and collect correct payments
• Complete daily reconciliations / close day / countdown cash drawer
• General office duties and cleaning to be assigned by manager

QUALIFICATIONS

• Ability to interact with all levels of employees in a courteous, professional manner at all times
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice

EDUCATION AND/OR EXPERIENCE

• Minimum Required: High school diploma or general education degree (GED)
• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience

LICENSES AND CREDENTIALS

• Minimum Required: None

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity - including color, depth, peripheral vision, and the ability to adjust focus is required 100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.