Medical Receptionist

EyeCare Partners; Grand Rapids (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer match

Paid time off

Paid holidays

Maternity leave

Job summary

Surgical Care Center of Michigan in Grand Rapids, MI, is seeking a Patient Coordinator to be the first point of contact for patients, ensuring a warm, professional check-in and check-out experience.

The role handles insurance verification, inquiries, and communication with patients, doctors, and staff. You will support front desk operations, manage patient flow, and assist with daily office duties to keep the clinic running smoothly.

Qualifications

• High school diploma or GED required.
• Minimum one year related experience.
• Ability to operate standard office software.
• Strong communication with patients and staff.

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone).
• Answer phones and inquiries promptly.
• Manage patient flow and assist with daily reconciliations / close day / cash drawer.

Skills

Customer service

Communication

Professionalism

Initiative

Teamwork

Flexibility

Education

High school diploma or GED

1 year related experience

Tools

Microsoft Office

Job description

EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visitwww.eyecare-partners.com.

Title: Medical Receptionist (Patient Coordinator)
Company: Surgical Care Center of Michigan
Location: Grand Rapids, MI

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off and Paid Holidays
• Paid Maternity Leave
• Competitive Base Pay

Hours:

• Full Time
• Our surgery center is open Monday-Friday, 6:30am-5:00pm.
  • You must have open availability to work any/all shifts within these hours.
  • You may need to work a little earlier and/or later as needed.

Requirements:

• High School Diploma or GED equivalent
• Favorable result on Background Check
• Basic computer skills
• Excitement to learn and grow

Essential Functions:

• Verify medical and vision insurances
• Effectively communicate with patients, doctors, and managers
• Answer inquiries through phone, email, and in person requests

Company: Surgical Care Center of Michigan
Job Title: Patient Coordinator
Department: Ophthalmology
Reports To: ASC Administrator
Location: This position is located in Grand Rapids, MI.

SUMMARY

A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patients' time, as well as Doctor's time and schedule
• Manage patient flow in the surgery center
• Knowledge of common fees charged for common visitsand collect correct payments
• Complete daily reconciliations / close day / countdown cash drawer
• General office duties and cleaning to be assigned by manager

QUALIFICATIONS

• Ability to interact with all levels of employees in a courteous, professional manner at all times
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice

EDUCATION AND/OR EXPERIENCE

• Minimum Required: High school diploma or general education degree (GED)
• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience

LICENSES AND CREDENTIALS

SYSTEMS A ND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity including color, depth, peripheral vision, and the ability to adjust focus is required100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.