Patient Coordinator

Paycom; Worcester (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid vacation time

Paid holidays

Paid sick time

Dental and orthodontic benefits

401(k) retirement plan with employer贡献

Job summary

Elite Oral Surgery Associates is seeking a Patient Coordinator to greet patients, manage scheduling, verify insurance, and assist with payments. The role focuses on creating a welcoming, efficient patient experience in a fast-paced environment.

The ideal candidate will be fluent in Spanish and English, demonstrate strong communication skills, and support the clinical team with smooth patient handoffs and accurate record-keeping.

Qualifications

• Fluency in Spanish and English is required.
• Excellent communication and customer service skills.
• Ability to manage a fast-paced front desk and scheduling processes.
• Experience verifying insurance and explaining coverage to patients is highly valued.

Responsibilities

• Greet patients and set a welcoming tone at check-in.
• Manage the daily schedule and minimize patient wait times.
• Coordinate handoffs between patients and clinical team.
• Assist with billing, payments, and insurance discussions.
• Maintain accurate patient records in compliance with HIPAA.

Skills

Spanish fluency

Communication skills

Customer service

Bilingual English/Spanish

Tools

Practice management software

HIPAA compliance tooling

Job description

At Elite Oral Surgery Associates, the Patient Coordinator is more than a front desk role — you are the first impression and a key part of creating a calm, welcoming experience that helps patients feel comfortable from the moment they walk in. If you thrive in a fast-paced, patient-focused environment and know how to keep a schedule running smoothly, we’d love to meet you.This role requires fluency in Spanish. Candidates who are not fluent in Spanish and English will not be considered at this time.Schedule: Full-time; Monday - Friday 7:30 am - 5 pm (no weekends or late nights!)ResponsibilitiesCreate a welcoming, high-energy environment by greeting patients and setting the tone for an exceptional visitKeep the day running seamlessly by managing the schedule, minimizing wait times, and proactively solving issues as they ariseServe as the connection point between patients and the clinical team, ensuring smooth handoffs and clear communicationSupport patients through their visit — from check-in to check-out — including scheduling next appointments and collecting paymentsPresent treatment plans, explain insurance coverage, and discuss financial options with confidence and accuracyStay ahead of the schedule by confirming appointments, verifying insurance, and following up on missed or late arrivalsMaintain accurate patient records and ensure all processes align with HIPAA standardsContribute to a clean, organized, and professional front office environmentSupport the team with onboarding, training, and day-to-day office operationsPerform other duties and responsibilities as assigned by managementThis is an opportunity to step into a well-run, team-oriented practice where your role is essential to both the patient experience and the success of the office.Full-time BenefitsWe recognize that taking care of our team is just as important as taking care of our patients. That’s why we offer a comprehensive benefits package, including:Health insurance starting on your first day of employmentVision insurancePaid vacation timePaid holidaysPaid sick timeDental and orthodontic benefits401(k) retirement plan with employer contributionConsistent, set schedule (no weekends!)#simplydenPrevious experience in a dental office setting is preferredHands-on experience verifying insurance and a strong understanding of coverage, benefits, and patient responsibility is highly desiredProven ability to manage a busy schedule and multitask in a fast-paced environmentStrong communication skills with the ability to confidently speak with patients about treatment and financesHigh attention to detail and accuracy in handling patient information and paymentsProfessional presence with a positive, team-oriented mindset that provides exceptional customer service to all our patientsComfort using practice management software and standard office tools