Patient Coordinator

Dental Group West; Toledo (OH); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Vision insurance

Life insurance

Employee discount

Free parking

Job summary

Dental Group West in Toledo, Ohio offers a flexible 4-day work week with a Monday–Friday schedule and early Friday finishes. The practice is equipped with VaTech CBCT, digital radiographs, Itero scanner, and 3D printer, using Dentrix Ascend and Dexis for patient management.

The role pays $16–$21 per hour full-time with a benefits package including health insurance, PTO, 401(k), vision, life insurance, employee discount, and free parking. Open to coordination for a 4-day week.

Qualifications

• License & Certification: Driver’s license.
• Software Experience: Dentrix, Dexis.
• Clinical Experience: Cosmetic Dentistry, Emergency Dentistry, General Dentistry.
• Years of Professional Experience: Experienced Dental receptionist / admin with 1+ years of practice.

Responsibilities

• Answer phone calls and respond to patient inquiries.
• Schedule, confirm, and manage patient appointments.
• Greet each patient with a warm, welcoming attitude, making them feel comfortable and valued.
• Take charge of insurance claims, verifications, and billing to ensure accuracy and transparency.
• Maintain precise and up-to-date patient records.
• Support the dental team with administrative tasks.
• Coordinate with dental staff to ensure smooth patient flow.
• Maintain a clean and organized front desk area.

Skills

Positive attitude

Team attitude

Tools

Dentrix

Dexis

Job description

Enjoy a flexible 4-day work week option with strong benefits and free parking.

Flexible 4-Day Work Week Option

Work a Monday to Friday schedule with the potential for a 4-day work week, coordinating with other patient coordinators to allow for a day off. Office hours include early finishes on Fridays, typically by 3 or 4 PM.

Modern Digital Dental Environment

Work in a practice equipped with a VaTech CBCT unit, digital radiographs, an Itero scanner, and a 3D printer. The facility utilizes Dentrix Ascend software and Dexis digital sensors for patient management and imaging.

Comprehensive Benefits and Competitive Pay

Receive a full-time salary of $16–$21/hr, along with a benefits package including health insurance, paid time off, and 401(k). Additional benefits cover vision insurance, life insurance, employee discounts, and free parking.

Pay

• $16 - $21 per hour

Shift & Schedule

• Monday to Friday

Office hours are Monday 8:30-7pm with an hour lunch, Tuesday 8:30-6pm with and hour lunch, Wednesday is by appointment only with patients and tend to be a shorter day unless we have large cases we are seeing. Thursdays are 7:30-5pm and Fridays are 7:30 to 3/4pm.

Open to a 4 day work week and alternating/coordinating with other patient coordinator's schedules so each could have a day off if 5 days is too much.

Requirements

• License & Certification: Driver’s license
• Software Experience: Dentrix, Dexis
• Clinical Experience: Cosmetic Dentistry, Emergency Dentistry, General Dentistry
• Years of Professional Experience: Experienced Dental receptionist / admin with 1+ years of practice

Must be able to type and work on computers. Need to have a positive attitude and a team attitude to work with coworkers and patients.

Job Description

• Answer phone calls and respond to patient inquiries.
• Schedule, confirm, and manage patient appointments.
• Greet each patient with a warm, welcoming attitude, making them feel comfortable and valued.
• Take charge of insurance claims, verifications, and billing to ensure accuracy and transparency.
• Maintain precise and up-to-date patient records.
• Support the dental team with administrative tasks.
• Coordinate with dental staff to ensure smooth patient flow.
• Maintain a clean and organized front desk area.

Benefits

• Health insurance
• Paid time off
• 401(k)
• Vision insurance
• Life insurance
• Employee discount
• Free parking

Jobley Bonus

• $75 (awarded to candidates hired through Jobley)

Facility Information

• - Name: Dental Group West
• - Location: 5532 West Central Ave., Toledo, Ohio
• - Type: Dental clinic
• - Healthcare Services: Dental office

Concept of Care

We are a general dental practice that is privately owned. We cater to families and provide a full range of dental services. We are only enrolled in 3 dental insurance plans.

Average Number of Patients

50-100 patients per day.

Staff

We have 2 dentists and 4 hygienists. We have 4 total patient/insurance coordinators and 2 dental assistants.

Director

Dr. Tracy Poole-Swerlein

Biography

General Dentist

Graduated from The Ohio State University College of Dentistry in 1995

Have been practicing with Dental Group West for 31 years and I am now the sole owner.

I have one associate (Dr. Quinn Crago) working full-time as well.

We provide general dentistry including cosmetic work, TMD focus, and Dr. Crago provides IV sedation.

We do not currently provide orthodontic treatment other than retainers.

We have a CBCT and digital radiographs, an Itero scanner and 3D Printer.

Number of Units

14 operatories which includes 1 surgical suite.

Equipment

We have a VaTech CBCT unit, digital radiographs, an Itero scanner and 3D Printer. We have nitrous oxide available in each operatory and we work with Dentrix Ascend software and Dexis digital sensors.

Sterilization & Infection Control

We have 3 autoclaves and a statim.

Opening Hours

• Monday 9am-7pm
• Tuesday 9am-6pm
• Wednesday by appointment
• Thursday 8am-5pm
• Friday 8am-3/4pm

Closed on

New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas. CPR Certification BLS Certification Infection Control License Driver's license