Dental Front Desk

Nakoma Dental

Madison (WI)

On-site

USD 28,000 - 33,000

Full time

47 hours ago

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Benefits offered by this job

Paid time off

Employee discount

Free parking

Jobley Bonus

Job summary

Nakoma Dental in Madison, WI is seeking a Friendly Dental Front Desk Professional to join a small, patient-focused team. You’ll manage scheduling, patient check-in/out, and payments, while delivering exceptional customer service in a supportive environment.

The ideal candidate has dental front desk experience, strong communication, and the ability to multitask in a busy clinic. Flexible full-time or part-time options with no evenings or weekends.

Qualifications

Previous dental front desk experience.
Experience with dental scheduling and patient check-in/check-out.
Knowledge of dental insurance, eligibility, benefits, and claims.
Comfortable discussing treatment estimates, copays, deductibles, and patient balances.
Experience with insurance verification and pre-authorizations.
Familiarity with dental terminology and CDT procedure codes.
Strong computer and administrative skills.
Professional, friendly, and compassionate communication with patients.
Ability to multitask in a busy dental office.
Reliable, punctual, and able to work independently.
Professional appearance and positive attitude.

Responsibilities

Answer and manage incoming phone calls.
Schedule, confirm, and reschedule patient appointments.
Check patients in and out.
Collect copays, deductibles, and outstanding balances.
Maintain accurate patient records.
Communicate effectively with the office manager, dentist, hygienists, and dental assistants.
Provide excellent customer service and create a welcoming patient experience.

Skills

Front desk experience

Dental scheduling

Patient check-in/out

Insurance knowledge

Communication skills

Multitasking

Job description

Friendly Dental Front Desk Professional Wanted!

Small Practice. Big Heart. Great Team.

We’re a small, patient-focused dental practice looking for someone who wants to be part of a team—not just fill a position.

We offer a friendly, supportive environment where everyone knows each other, teamwork matters, and your contributions are appreciated. If you enjoy getting to know your patients, working with a great team, and being part of a practice that truly cares, we’d love to hear from you!

Come grow with our team and find a dental home where you can feel valued and appreciated.

Join a friendly, supportive dental team
Make a difference in patients’ experiences every day
Competitive pay based on experience
Consistent schedule with great work-life balance
Positive, team-oriented work environment
Opportunities to learn and grow
Be part of a practice that truly values its team
Work with modern dental technology and systems
Patient-focused practice that believes in exceptional care

Pay

$20 - $24 per hour
Competitive salary based on qualifications and experience.

Shift & Schedule

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Closed 1:00 pm - 2:00 pm for lunch

Enjoy flexible scheduling with full-time or part-time opportunities available. There are absolutely no evening or weekend hours required, giving you the time you need for your personal life.

Requirements

The list below is preferred but will train the right candidate

Previous dental front desk experience
Experience with dental scheduling and patient check-in/check-out
Knowledge of dental insurance, eligibility, benefits, and claims
Comfortable discussing treatment estimates, copays, deductibles, and patient balances
Experience with insurance verification and pre-authorizations
Familiarity with dental terminology and CDT procedure codes
Strong computer and administrative skills
Professional, friendly, and compassionate communication with patients
Ability to multitask in a busy dental office
Reliable, punctual, and able to work independently
Professional appearance and positive attitude

Primary Responsibilities

Answer and manage incoming phone calls
Schedule, confirm, and reschedule patient appointments
Check patients in and out
Collect copays, deductibles, and outstanding balances
Maintain accurate patient records
Communicate effectively with the office manager, dentist, hygienists, and dental assistants
Provide excellent customer service and create a welcoming patient experience

Job Description

Communication Skills: Strong communication and interpersonal skills
Patient Care: Gentle, compassionate, and patient-centered approach
Teamwork: Dependable and able to work well as part of a team
Experience: New graduates are welcome to apply
Answer phone calls and respond to patient inquiries.
Schedule, confirm, and manage patient appointments.
Greet each patient with a warm, welcoming attitude, making them feel comfortable and valued.
Maintain precise and up-to-date patient records.
Support the dental team with administrative tasks.

Benefits