Patient Coordinator

Associates in Pediatric Therapy LLC; Terre Haute (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

Associates in Pediatric Therapy LLC is seeking a Patient Coordinator to be the welcoming first point of contact for families. You will obtain the initial prescription and authorization from insurers, update EMR records, and schedule treatment appointments for pediatric patients with care and empathy.

You will coordinate with APT staff, referring physicians, and therapists to ensure paperwork is complete, collect co-pays, assist with check-in, and handle routine clerical tasks with discretion and

Qualifications

• Must have at least two years of experience in a medical office setting.
• Must have demeanor and compassion to work with pediatric patients with special needs.
• Excellent oral and written communication skills.
• Prior electronic medical records (EMR) experience helpful.
• Ability to use discretion in handling confidential information.

Responsibilities

• Greet patients and visitors in person and by phone.
• Obtain initial prescription from referring physician for treatment.
• Obtain initial authorization from insurance provider.
• Schedule appointments in EMR and update patient paperwork.
• Coordinate communications with staff, referring physicians, and therapists.
• Assist patients checking in using the kiosk when needed.
• Collect co-pays or balances from prior visits.
• Sort mail and handle faxes; deliver mail daily if needed.
• Perform other duties as assigned.

Skills

Medical office experience

Compassion for pediatric patients

Oral and written communication

Discretion with confidential info

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Description

Summary:

The Patient Coordinator is responsible for obtaining the initial prescription, initial authorization and scheduling/block booking appointments for patient’s treatment.

Essential Duties and Responsibilities:

• Welcomes patients and visitors in person and on the telephone, answering inquiries or referring to other staff.
• Obtains initial prescription from referring physician’s office for patient’s treatment, updates patient’s EMR chart with prescription and expiration date.
• Obtains initial authorization from insurance provider for patient’s treatment, updates patient’s EMR chart with authorization form and expiration date.
• Schedules appointments for new and existing patients in the electronic medical records system (EMR), ensures all patient paperwork and insurance information in patient’s chart is up to date, providing new paperwork for completion when needed.
• Coordinate communication with APT staff, referring physicians, and therapists to ensure needs of patients and families are met.
• Assists patients checking in for appointments using the kiosk when necessary.
• Collects co-pays for current visit or balances from prior visits.
• Opens and sorts mail, distributes faxes; delivers outgoing mail to post office at the end of the day if needed.
• Other clerical duties as assigned by management.

Requirements

Education/Licenses?:

• High school graduate or equivalent.

Experience & Skills:

• Must have at least two years of experience in a medical office setting.
• Must have demeanor and compassion to work with pediatric patients with special needs.
• Excellent oral and written communication skills.
• Prior electronic medical records (EMR) experience helpful.
• Ability to use discretion in handling confidential information.

Physical Needs:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.