Patient Coordinator

Neptune Dental Management Partners LLC; Redwood City (CA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid Time Off

Paid Holidays

Performance Bonuses

Company social events

Orthodontic treatment discount

Job summary

Redwood Smiles is seeking a Patient Coordinator to be the primary contact at the front desk. The role requires bilingual English/Spanish proficiency, one year of administrative experience, and prior dental office exposure.

You will welcome patients, manage appointments, handle calls, and maintain a welcoming front office environment. This full-time, on-site position offers competitive pay and benefits including health insurance, a 401(k), paid time off, and bonuses.

Qualifications

• Must have 1 year of administrative experience.
• Previous dental office experience required.
• Bilingual in English and Spanish is essential.
• Strong interpersonal and communication skills for teamwork.

Responsibilities

• Greet patients and families warmly to create a positive first impression.
• Coordinate smooth check-in/check-out procedures for patients.
• Handle incoming calls professionally, providing information and assistance.
• Manage patient appointments and front desk workflows to ensure efficiency.
• Maintain organized front office and assist with various administrative tasks.
• Collaborate with team members to meet patient needs and physician schedules.
• Uphold high standards of customer service and patient privacy.

Skills

Bilingual English/Spanish

Administrative experience

Dental office experience

Customer service

Multitasking

Education

High school diploma or equivalent

Job description

Redwood Smiles is currently looking for a Patient Coordinator to become an integral part of our team. Serving as the primary point of contact, you will be a crucial team member responsible for providing outstanding customer service, ensuring a smooth and pleasant experience for everyone visiting our office. Previous experience in a dental office is a prerequisite, and proficiency in both English and Spanish is essential for this position. Join us in creating positive dental experiences for our community!

Responsibilities

• Cultivate a warm and inviting atmosphere by warmly greeting patients and their families, building positive connections, and enhancing the practice's reputation.
• Facilitate smooth check-in and check-out procedures, ensuring a hassle-free experience for patients.
• Professionally and courteously manage incoming calls, providing information and assistance as needed.
• Act as a knowledgeable resource for patients, offering guidance and support as required.
• Efficiently manage patient appointments to ensure prompt service and meet their needs effectively.
• Maintain a clean and organized front office, establishing a professional and inviting environment for all visitors.
• Assist with various administrative tasks, contributing to overall operational efficiency.
• Uphold the highest standards of customer service, responding to inquiries and requests with patience, empathy, and a genuine commitment to assistance.
• Collaborate closely with colleagues and other departments to ensure comprehensive fulfillment of patient requirements.
• Work collaboratively with the broader team to create a positive and empathetic atmosphere where patients feel valued, respected, and secure.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent.
• 1 year of administrative experience.
• Previous experience in a dental office is required.
• Proven ability to remain calm and focused during high-stress situations, ensuring consistent productivity and quality of work.
• Demonstrated ability to thrive in a fast-paced and dynamic office environment, effectively managing competing demands and maintaining composure under pressure.
• Proficient in prioritizing tasks, meeting deadlines, and efficiently handling multiple responsibilities in a busy office setting.
• Excellent interpersonal and communication skills to collaborate with colleagues, clients, and superiors, even in high-pressure scenarios.
• Adept at organizing and structuring workloads, enabling efficient navigation through a busy office atmosphere.
• Strong analytical skills and the capability to find practical solutions to challenges that arise in a demanding work environment.
• Collaborative mindset, ready to contribute to a supportive team atmosphere, fostering collective success in a fast-paced office.
• Demonstrated track record of accountability, responsibility, and trustworthiness in all tasks and assignments.
• Maintain excellent attendance records, arriving on time and consistently adhering to scheduled work hours.
• Bilingual in English and Spanish; other languages are a plus.

This is a full-time position, Monday through Saturday.

• competitive pay
• health insurance (medical, dental, vision)
• a 401(k) retirement plan
• Paid Time Off and Paid Holidays
• Performance Bonuses
• Company social events
• social media campaigns throughout the year
• complimentary and discounted orthodontic treatment for yourself and immediate family
• and much more!

In compliance with state applicable laws, Redwood Smiles is obligated to provide a reasonable estimate of the compensation range for this role. Individual compensation decisions are ultimately based on factors such as qualifications, experience, skill set, and internal alignment.