Part-Time - Patient Coordinator

Avance Care; Raleigh (NC); Presencial; USD 21.000 - 28.000; A tiempo parcial

Descripción de la vacante

Avance Care in NW Raleigh is seeking a Patient Coordinator to join our part-time team. You’ll welcome patients, manage front desk tasks, handle scheduling, EMR updates, and patient billing processes with accuracy and care.

Ideal candidates bring at least 1 year of medical front desk experience or related medical admin exposure, strong communication skills, and comfort with EMR software in a fast-paced primary care setting.

Formación

• High School Diploma or equivalent required.
• Related degree or medical administrative experience preferred.
• 1 year of medical front desk experience strongly preferred.
• Strong communication skills and patient-centered mindset.

Responsabilidades

• Greet patients promptly and professionally.
• Answer phones and relay messages.
• Educate patients on clinic policies and services clearly.
• Maintain front desk and reception area in an organized fashion.
• Coordinate and reschedule appointments; manage walk-ins.
• Enter and update patient data accurately in the EMR system.
• Collect co-pays and at-time-of-service payments.

Conocimientos

Verbal & written communication

multitasking under pressure

EMR software proficiency

Patient-centered mindset

Educación

High school diploma or equivalent

Related degree or medical administrative experience

Herramientas

EMR software

Descripción del empleo

Overview

Job Title: Patient Coordinator Location: NW Raleigh Primary CareJob Type: Part-Time; 24-29 hrs/wk & Weekends

About Avance Care:

Avance Care is one of North Carolina's largest independent primary care networks, with over 35 clinics across the Raleigh/Durham, Charlotte, and Wilmington regions. By integrating traditional medicine with on-site behavioral health and nutrition services, we deliver a highly collaborative, holistic approach to community wellness. We are widely recognized as an innovative and supportive employer that actively eliminates healthcare burnout by offering strong benefits, teamwork culture, and flexible scheduling that protects your work-life balance!

Why Work for Avance Care?

Team-Based Setting: Cohesive teamwork mitigates individual clinical burdens and optimizes patient’s and team member’s safety.

Integrated Health Model: Delivers superior patient outcomes by seamlessly combining primary care, behavioral health, and nutritional services under one roof to treat patient’s whole health.

Your Day-to-Day Responsibilities:

Patient Hospitality & Communication:

• Patient Greeting: Meet, greet, and assist patients promptly, efficiently, and in a professional manner.
• Phone Reception: Answer phone calls promptly and relay detailed messages.
• Policy Education: Explain clinic fees, specialized services, and internal office policies clearly to patients.
• Lobby Upkeep: Maintain the front desk and reception area in an organized and orderly fashion.

Scheduling & Data Management:

• Appointment Coordination: Schedule and reschedule appointments, as well as coordinate walk-in patients.
• EMR Data Entry: Set up new patients and update current patients’ information accurately in the EMR system.

Financial & Intake Collections:

• Point-of-Service Collections: Collect co-payments, deductibles, and co-insurances at the time of service.

What Are We Looking For?

Education: High School Diploma or equivalent required. A related degree, or equivalent medical administrative experience is highly preferred

Experience: 1 year of medical front desk experience strongly preferred, to navigate our fast-paced setting.

Key Skills: Exceptional verbal and written communication skills, reliable multitasking under pressure, strong technical proficiency with EMR software and a patient-centered mindset.

Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.