Specialty Care Patient Coordinator

Avance Care; Durham (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Avance Care seeks a dedicated Specialty Care Patient Coordinator in Durham, North Carolina. This critical role ensures seamless communication between behavioral therapists, dietitians, and patients while providing high customer service. Responsibilities include coordinating patient scheduling, checking in patients, managing billing, and supporting group classes.

The ideal candidate thrives in a fast-paced environment, possesses strong organizational and communication skills, and is proficient in EMR systems like EPIC.

If you are passionate about patient care and detail-oriented, we encourage you to apply!

Qualifications

• Ability to maintain confidentiality and uphold HIPAA compliance.
• Commitment to delivering compassionate, professional care.
• Experience in patient coordination in a healthcare setting.

Responsibilities

• Coordinate patient flow and scheduling for behavioral therapists and dietitians.
• Accurately check patients in/out and verify information.
• Explain insurance benefits and service fees to patients.
• Provide administrative support for group classes.

Skills

Strong verbal and written communication skills

Attention to detail

Organizational skills

Strong computer skills including EMR systems

Ability to work independently and in a team

Effective time management

Multitasking in a fast-paced environment

Tools

EMR systems (EPIC preferred)

Microsoft Office

Job description

Overview

Avance Care is committed to raising the standard of healthcare. As one of North Carolina’s largest networks of independent primary care practices, we provide comprehensive, patient-centered care that supports the physical, mental, and emotional well-being of every patient we serve.

We are seeking a dedicated and organized Specialty Care Patient Coordinator to support the Behavioral Health and Nutrition service lines. This role acts as a critical liaison between behavioral therapists, dietitians, and patients—ensuring seamless communication and a high level of customer service. The ideal candidate thrives in a fast-paced environment and is committed to delivering compassionate, professional care.

Selected Responsibilities:

• Coordinate patient flow and scheduling for behavioral therapists and registered dietitians
• Accurately check patients in/out and verify information in the system
• Answer phone calls and electronic communications; relay messages promptly
• Explain insurance benefits, service fees, and organizational policies to patients
• Support online appointment rescheduling and monitor provider waitlists
• Ensure required forms and documentation are completed for in-person and virtual visits
• Provide administrative support for group classes, including some evening sessions
• Post patient payments and manage billing entries
• Maintain patient confidentiality in compliance with HIPAA regulations
• Perform general administrative duties and cover for team members as needed

Other Priorities:

• Strong verbal and written communication skills.
• Ability to maintain confidentiality and uphold HIPAA compliance.
• Strong computer skills, including proficiency in EMR systems (EPIC strongly preferred) and Microsoft Office.
• Excellent attention to detail and organizational skills.
• Ability to work both independently and as part of a team.
• Effective time management and workload prioritization.
• Strong multitasking abilities in a fast-paced environment.

Join a collaborative team that values patient care, offers growth opportunities, and makes a real impact. If you're organized, detail-oriented, and passionate about helping others, we encourage you to apply!

All offers of employment are contingent upon the successful completion of a background check and drug screen.

Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.