Patient Coordinator

Iowa Dental Associates; Cedar Rapids (IA); On-site; USD 22,000 - 33,000; Full time

Job summary

Cedar Rapids Smile Center in Cedar Rapids, IA seeks a Patient Coordinator to manage the front office, schedule patients, and ensure a smooth daily operation. You will be the first and last friendly face patients see, coordinating communications and payments with compassion.

Ideal candidates bring strong customer service, organizational skills, and a willingness to learn dental software like Dentrix and Modento/Engagement. Join a supportive team focused on exceptional patient care.

Qualifications

• Front desk experience with patient service is preferred.
• Proficient in Microsoft Office and basic dental software.
• Ability to multitask in a busy front office environment.
• Excellent communication, organization and attention to detail.
• Willingness to learn Dentrix and Modento/Engagement.

Responsibilities

• Greet patients and create a positive first impression.
• Answer phones, texts, emails, and other inquiries.
• Schedule hygiene, restorative, emergency, and new patient visits.
• Check patients in/out, collect payments, update records.
• Present treatment plans and verify insurance details.
• Coordinate referrals to specialty offices.
• Maintain productive daily schedules and morning huddles.
• Assist with administrative projects as needed.

Skills

Customer service

Organization

Multitasking

Attention to detail

Teamwork

Tech-savvy

Microsoft Office

Dental software familiarity

HIPAA knowledge

Tools

Dentrix

Modento/Engagement

Insurance processing

Job description

Description

Patient Coordinator

Cedar Rapids Smile Center | Cedar Rapids, IA

Join Our Team!

At Cedar Rapids Smile Center, we believe every great patient experience begins with a warm welcome. We're looking for a friendly, organized, and service-oriented Patient Coordinator to be the first smile our patients see and the last one they remember.

As a Patient Coordinator, you'll play a vital role in creating an exceptional patient experience by managing the front office, coordinating schedules, communicating with patients, and ensuring the day runs smoothly. If you enjoy helping people, thrive in a fast-paced environment, and love working with a supportive team, we'd love to meet you.

What You'll Do

• Welcome patients and provide an outstanding first impression
• Answer phones, texts, emails, and other patient communications
• Schedule hygiene, restorative, emergency, and new patient appointments
• Check patients in and out while collecting payments and updating records
• Present and coordinate treatment plans
• Verify insurance information and assist patients with financial options
• Coordinate referrals to specialty offices
• Help maintain a productive, full schedule by filling cancellations
• Prepare daily schedules and assist with morning huddles
• Maintain accurate patient records and required documentation
• Support teammates and assist with administrative projects as needed

What We're Looking For

• Outstanding customer service and communication skills
• Positive attitude with a genuine desire to help others
• Excellent organization and multitasking abilities
• Strong attention to detail
• Ability to work independently and as part of a team
• Comfortable learning new technology and dental software
• Experience with Microsoft Office
• Dental office or healthcare experience preferred, but we're willing to train the right candidate
• Knowledge of Dentrix, Modento/Engagement, insurance, and HIPAA is a plus

Why You'll Love Working Here

• Supportive and collaborative team environment
• Opportunities for professional growth and development
• Comprehensive training and ongoing coaching
• Modern technology and systems
• A workplace focused on delivering exceptional patient care
• The opportunity to make a positive impact on patients every day

Who You Are

You are someone who:

• Loves building relationships with patients
• Stays calm and organized in a busy environment
• Takes initiative and enjoys solving problems
• Communicates with professionalism and compassion
• Is dependable, adaptable, and eager to learn
• Believes every patient deserves an outstanding experience