Patient Coordinator

Premier-Periodontics---Lexington; Lexington (KY); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) program

On-the-job training

Team culture

Job summary

Premier Periodontics in Lexington is seeking a friendly, detail-oriented Patient Coordinator to ensure a smooth, welcoming visit from the first phone call to checkout. You will manage appointments, verify benefits, and guide patients through financials with empathy and clarity.

The role emphasizes teamwork, patient experience, and dedication to high-quality care. Benefits include solid health coverage, PTO, a 401(k), and ongoing training.

Qualifications

• Minimum of 2 years’ experience in a dental administrative role.
• Knowledge of dental insurance processes and verification.
• Experience with dental software (Dentrix, Eaglesoft, Denticon, etc.).

Responsibilities

• Greet and check in patients, helping them feel welcomed and at ease.
• Answer a multi-line phone system and schedule appointments.
• Verify insurance eligibility and pre-authorize benefits.
• Guide patients through financial arrangements and treatment scheduling.
• Collect and post payments from patients and insurance companies.
• Answer questions with clarity, professionalism, and empathy.

Skills

Front desk

Phone etiquette

Customer service

Education

High school diploma or equivalent

Tools

Dentrix

Eaglesoft

Denticon

Job description

Be the first smile they see—and the reason they return.

At Premier Periodontics , our front office is the heart of our practice, and we’re searching for a warm, detail-oriented Patient Coordinator to help us deliver the same outstanding experience that has earned us glowing reviews and a loyal patient base. Our team is known for its friendly energy, strong teamwork, and a deep commitment to caring for every patient like family—including those with special needs and individuals from our community partners. You’ll work alongside a group that values support, encouragement, and good laughs as much as precision and professionalism. If you’re organized, love people, and want to help create a smooth and welcoming visit from the first phone call to check-out, this is the role for you.

Pay : Dependent on experience and skills

Benefits Include:

We offer the kind of benefits that let you care for others and yourself—solid health coverage, up to four weeks of PTO to live your life, a 401(k) that’s “future-you” approved, and a team culture that lifts you up, helps and encourages you to grow in your career, and makes the workday feel a little lighter.

• Health, Dental, and Vision Insurance—and so much more! Take care of your smile (and everything else) with coveragethat’sworth bragging about.
• Paid Time Off ( accrue 2to3 weeks per year based on tenure ) + 6 Paid Holidays—hello, work-life balance! Becauselife’stoo short not to enjoy a long weekend, a beach day, or a good old-fashioned do-nothing day.
• 401(k) Program Plan for your future self—the onewho’ssipping coffee on a porch somewhere, feeling grateful you started now.
• On-the-job training We’ll set you up for success with real training, not justwith a“figure it out and good luck”method.
• Supportive, team-driven office culture Work with people who have your back, celebrate your wins, and never let you eat birthday cake alone.

What You’ll Do:

Yes, you’ll be knee-deep in phone calls, insurance codes, and payment postings—but if you can do all that and make people feel like VIPs while doing it, you're exactly who we're looking for!

• Greet and check in patients, helping them feel welcomed and at ease You’re the first smile they see—and the reason they relax before the appointment even starts.
• Answer a multi-line phone system and schedule appointments Think of yourself as an air-traffic controller for smiles—keeping schedules on point and patients happy.
• Verify insurance eligibility and pre-authorize benefits You’ll decode insurance plans like a pro (no secret handshakesrequired) and make sure patients knowwhat’scovered before they even ask.
• Guide patients through financial arrangements and treatment scheduling Because sometimes dentistry needs a translator—andyou’rethe friendly guide making it all make sense.
• Collect and post payments from patients and insurance companies You’ll keep the numbers in check without making it feel like a math class—because billing should be smooth, not stressful.
• Answer questions with clarity, professionalism, and empathy You’re the calm, kind voice patients remember—the one who makes everything (even root canals) sound a little less scary.Sometimes this will include adding codes to the ledger toattach to the treatment plan.

What You Bring:

You’re the glue at the front desk—part problem-solver, part people-person, and always the one with the smile that keeps the day moving. Quick on the phone, calm under pressure, and always ready with a kind word, and the kind of teammate who jumps in without being asked sums you up perfectly.

• High school diploma or equivalent (higher education preferred)
• Minimum of 2 years’ experience in a dental administrative role
• Knowledge of dental insurance processes and verification
• Experience with dental software (Dentrix, Eaglesoft , Denticon , etc.)
• Strong attention to detail and excellent communication skills
• A collaborative, can-doattitudeand a desire to make each patient feel valued