Patient Coordinator

CPF Dental; Lexington (KY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off (PTO)

401(k) Program

On-the-job training

Team-focused culture

Job summary

Premier Periodontics is seeking a Patient Coordinator to provide warm, organized front-office support, ensuring a smooth patient flow from initial contact to checkout.

Ideal candidates bring dental admin experience, insurance knowledge, and excellent communication to create a welcoming visit and accurate handling of payments and scheduling.

Qualifications

• 2+ years in a dental administrative role.
• Knowledge of dental insurance processes and verification.
• Experience with dental software (Dentrix, Eaglesoft, Denticon).
• Excellent communication and attention to detail.

Responsibilities

• Greet and check in patients, making them feel welcomed.
• Answer multi-line phone system and schedule appointments.
• Verify insurance eligibility and pre-authorize benefits.
• Explain financial arrangements and help with scheduling.
• Collect and post payments from patients and insurers.
• Provide clear, empathetic answers and support.

Skills

Customer service

Phone etiquette

Insurance verification

Billing & payments

Team collaboration

Education

High school diploma

Tools

Dentrix

Eaglesoft

Denticon

Job description

Be the first smile they see—and the reason they return.

At Premier Periodontics , our front office is the heart of our practice, and we’re searching for a warm, detail-oriented Patient Coordinator to help us deliver the same outstanding experience that has earned us glowing reviews and a loyal patient base. Our team is known for its friendly energy, strong teamwork, and a deep commitment to caring for every patient like family—including those with special needs and individuals from our community partners. You’ll work alongside a group that values support, encouragement, and good laughs as much as precision and professionalism. If you’re organized, love people, and want to help create a smooth and welcoming visit from the first phone call to check-out, this is the role for you.

Pay : Dependent on experience and skills

Benefits Include:

We offer the kind of benefits that let you care for others and yourself—solid health coverage, up to four weeks of PTO to live your life, a 401(k) that’s “future-you” approved, and a team culture that lifts you up, helps and encourages you to grow in your career, and makes the workday feel a little lighter.

• Health, Dental, and Vision Insurance—and so much more! Take care of your smile (and everything else) with coveragethat’sworth bragging about.
• Paid Time Off ( accrue 2to3 weeks per year based on tenure ) + 6 Paid Holidays—hello, work-life balance! Becauselife’stoo short not to enjoy a long weekend, a beach day, or a good old-fashioned do-nothing day.
• 401(k) Program Plan for your future self—the onewho’ssipping coffee on a porch somewhere, feeling grateful you started now.
• On-the-job training We’ll set you up for success with real training, not justwith a“figure it out and good luck”method.
• Supportive, team-driven office culture Work with people who have your back, celebrate your wins, and never let you eat birthday cake alone.

What You’ll Do:

Yes, you’ll be knee-deep in phone calls, insurance codes, and payment postings—but if you can do all that and make people feel like VIPs while doing it, you're exactly who we're looking for!

• Greet and check in patients, helping them feel welcomed and at ease You’re the first smile they see—and the reason they relax before the appointment even starts.
• Answer a multi-line phone system and schedule appointments Think of yourself as an air-traffic controller for smiles—keeping schedules on point and patients happy.
• Verify insurance eligibility and pre-authorize benefits You’ll decode insurance plans like a pro (no secret handshakesrequired) and make sure patients knowwhat’scovered before they even ask.
• Guide patients through financial arrangements and treatment scheduling Because sometimes dentistry needs a translator—andyou’rethe friendly guide making it all make sense.
• Collect and post payments from patients and insurance companies You’ll keep the numbers in check without making it feel like a math class—because billing should be smooth, not stressful.
• Answer questions with clarity, professionalism, and empathy You’re the calm, kind voice patients remember—the one who makes everything (even root canals) sound a little less scary.Sometimes this will include adding codes to the ledger toattach to the treatment plan.

What You Bring:

You’re the glue at the front desk—part problem-solver, part people-person, and always the one with the smile that keeps the day moving. Quick on the phone, calm under pressure, and always ready with a kind word, and the kind of teammate who jumps in without being asked sums you up perfectly.

• High school diploma or equivalent (higher education preferred)
• Minimum of 2 years’ experience in a dental administrative role
• Knowledge of dental insurance processes and verification
• Experience with dental software (Dentrix, Eaglesoft , Denticon , etc.)
• Strong attention to detail and excellent communication skills
• A collaborative, can-doattitudeand a desire to make each patient feel valued