Guest Services Liaison Part Time

Banner Health; Phoenix (AZ); On-site; USD 21,000 - 30,000; Part time

Job summary

Banner Health is seeking a Guest Services Liaison (Part Time) in Phoenix to warmly welcome patients, families and visitors. You will answer questions, help guests navigate the facility, coordinate transportation and support services, and ensure a positive experience from arrival through departure.

Requirements include a high school diploma or GED and excellent oral communication with strong listening and customer service skills.

Qualifications

• High school diploma or GED required.
• Excellent oral communication and listening skills.
• Ability to maintain composure while interacting with patients, guests and staff.
• Excellent customer service mindset and friendly demeanor.

Responsibilities

• Meets, greets and assists patients and guests with information about services, facility, and local area.
• Responds to special requests and helps coordinate transportation or other services as needed.
• Provides information about the property and nearby amenities to patients and guests.
• Coordinates patient needs with other departments to resolve requests.
• Manages visitor access, relays concerns to staff, and supports visitors as required.
• Answers phone calls, takes messages, and relays information as needed.
• Provides tours of the facility and escorts guests to appropriate areas.
• Performs daily tasks with minimal supervision per training and policies; supports patient and guest inquiries to ensure a positive experience.

Skills

Oral communication

Listening skills

Customer service

Face-to-face interaction

Education

High school diploma/GED

Job description

Guest Services Liaison Part Time### Guest Services Liaison Part TimeApply: BUMC Phoenix (1111 E McDowell Rd): Part time: Posted Today: R4461023**Primary City/State:**Phoenix, Arizona**Department Name:**Patient Concierge Svcs-Hosp**Work Shift:**Day**Job Category:**Administrative ServicesFind your path in health care. Our team members make Banner Health a Great Place To Work. Learn how you can join our dedicated team of professionals.As a Guest Services Liaison, you will be the friendly face that welcomes and assists patients, families, and visitors throughout their experience. In this role, you will provide exceptional customer service, help guests navigate the facility, answer questions, coordinate support services, and ensure everyone feels welcomed, informed, and cared for from the moment they arrive.**Location:** BUMC Phoenix (1111 E McDowell Rd)**Schedule/Shift:** 12pm-2pm every other weekendUniversity Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve MagnetTM recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics.POSITION SUMMARY This position assists with providing concierge service to patients, provides a high level of customer service to assist way finding. Acts as a local resource to visitors and ensures a pleasurable and safe environment for patients and guests. CORE FUNCTIONS 1. Meets, greets and assists patients and guests and provides general information regarding the services, the facility, and geographical area. 2. Responds to special requests from our patients, customers and guests. Makes special arrangements to ensure unique needs are met. Assist patients and guests with scheduling transportation or other services as needed. 3. Gathers, summarizes and provides information to patients and their guests about the property and surrounding area amenities and establishments. 4. Coordinates patient needs with other departments/areas. Contracts appropriate individual or department as necessary to resolve patient's requests. 5. Coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services. 6. Answers phone, transfers calls, takes messages and relays messages and information as needed. 7. Provides tours of the facility and walks customers to appropriate areas within the facility. 8. Performs functions within established parameters. Customers include patients, families, and the community at large. Expected to perform daily work duties with minimal supervision based on training and policies provided. Expected to assist with patient and guest inquiries to ensure a positive experience. MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge. Must have the ability to handle ongoing face-to-face contact with patients, guests and staff. Must possess excellent oral communication, as well as listening skills to effectively interact pleasantly and calmly with patients, guests and staff. PREFERRED QUALIFICATIONS Additional related education and/or experience preferred.