Guest Services Representative

Mayo Foundation for Medical Education and Research; Austin, Northern (MN, KY); Hybrid; USD 25,000 - 33,000; Part time

Job summary

The Guest Services Representative is primarily responsible for providing courteous and respectful customer service to patients, visitors and staff in a professional manner.

Responsibilities include assisting patients and guests to and from cars, courtesy vans, etc.; transporting patients; wheelchair recovery; wayfinding; calling taxi cabs and courtesy vehicles for patients and visitors; keeping patient loading zones clear; assisting with traffic control and being familiar with medical center

Qualifications

• High School diploma or equivalent required.
• Experience in a healthcare setting preferred.

Responsibilities

• Provide courteous and respectful customer service to patients, visitors and staff.
• Assist patients and guests to and from cars and courtesy vans; transport patients; wheelchair recovery; wayfinding; call taxis for patients and visitors.
• Keep patient loading zones clear and assist with traffic control.
• Have limited access to the EMR to view patient room numbers and appointment locations.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans– to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

The Guest Services Representative is primarily responsible for providing courteous and respectful customer service to patients, visitors and staff in a professional manner. Responsibilities include assisting patients and guests to and from cars, courtesy vans, etc.; transporting patients; wheelchair recovery; wayfinding; calling taxi cabs and courtesy vehicles for patients and visitors; keeping patient loading zones clear; assisting with traffic control and being familiar with medical center resources. The position will have limited access to the electronic medical record to view patient room numbers and appointment locations.

This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Qualifications

High School diploma or equivalent required.

Experience in a healthcare setting preferred.

Exemption Status

Nonexempt

Compensation Detail

$17.98 - $23.93/hour; Education, experience and tenure may be considered along with internal equity when job offers are extended.

Benefits Eligible

Yes

Schedule

Part Time

Hours/Pay Period

48

Schedule Details

Mon. - Fri., 8 am. - 4:30 p.m.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.