Patient Concierge & Transport Specialist

Mayo Clinic; Austin (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Mayo Clinic is seeking a Guest Services Representative to provide courteous and respectful customer service to patients, visitors and staff in a professional manner. The role involves assisting guests to and from cars and courtesy vans, transporting patients, recovering wheelchairs, and helping with wayfinding and traffic control.

You will keep loading zones clear and may need to coordinate taxi and courtesy vehicle requests.

Responsibilities

• Providing courteous and respectful customer service to patients, visitors and staff.
• Assisting guests to and from cars, courtesy vans, and wheelchair recovery.
• Transporting patients and helping with wayfinding and traffic control.
• Keeping patient loading zones clear and coordinating taxi/courtesy vehicle requests.
• Limited access to the EMR to view patient room numbers and appointment locations.

Job description

Mayo Clinic is seeking a Guest Services Representative to provide courteous and respectful customer service to patients, visitors and staff in a professional manner. The role involves assisting guests to and from cars and courtesy vans, transporting patients, recovering wheelchairs, and helping with wayfinding and traffic control.

You will keep loading zones clear and may need to coordinate taxi and courtesy vehicle requests.