Patient Concierge & Transport Attendant

Mayo Career Site US; Phoenix (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

Mayo Clinic seeks a General Services Attendant to greet and assist patients and visitors, enforce campus policies, and support smooth operations across designated buildings.

Responsibilities include aiding navigation, transport of wheelchair/stretcher, specimen delivery, and occasional vehicle courier duties for inter-campus and off-site facilities. Flexible hours and customer-focused service are essential.

Responsibilities

• Works at patient-designated buildings to enforce policies and monitor patient/visitor flow within the building.
• Remains calm in stressful situations and de-escalates conflicts.
• May have view-only access to the electronic health record to verify information.
• Assists with wheelchair and stretcher transportation, directions, delivering specimens, and special pickups/deliveries for internal departments and off-site facilities.
• May drive Mayo Clinic vehicles for courier runs to Hospital, off-site Regional Practices, and Records warehouse; provides shuttle transportation for Mayo employees between locations.
• Works varied hours including days, evenings, holidays and weekends with rotating days off.

Job description

Mayo Clinic seeks a General Services Attendant to greet and assist patients and visitors, enforce campus policies, and support smooth operations across designated buildings.

Responsibilities include aiding navigation, transport of wheelchair/stretcher, specimen delivery, and occasional vehicle courier duties for inter-campus and off-site facilities. Flexible hours and customer-focused service are essential.