Attendant - General Service

Mayo Clinic; Phoenix (AZ); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical: Multiple plan options

Dental: Delta Dental or reimbursement

Vision: National network plan

Pre-Tax Savings: HSA and FSAs

Retirement: Competitive package

Job summary

Mayo Clinic in Phoenix, AZ seeks a General Services Attendant to be one of the first contacts for patients and visitors. You will verify appointments, enforce policies, assist with navigation, and help with transport and courier duties across campus.

The role requires a high school diploma or GED, 1 year of customer service experience, and a valid driver’s license. Shift work includes overnights with rotating days off.

Qualifications

• This role requires a high school diploma or GED with demonstrated customer service, teamwork, critical thinking, problem solving and decision making.
• Evidence of conflict management and resolution skills.
• Valid driver's license and a clean motor vehicle record.

Responsibilities

• Greet patients and visitors, verify appointments and maintain courteous interactions.
• Enforce the institutional visitor policy and assist in navigation within facilities.
• Assist with wheelchair/stretcher transport, deliveries and courier tasks.
• Potentially drive Mayo Clinic vehicles for courier runs between locations.

Skills

Customer service

Teamwork

Critical thinking

Problem solving

Decision making

Education

High school diploma/GED

Tools

Driver's license

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

This role represents Mayo Clinic as one of the first contact points a patient or visitor will encounter upon arriving to campus, and serves as a critical team member in facilitating patient visits. The General Services Attendant demonstrates professionalism, effective communication and listening skills, empathy and ability to effectively interact with patients, visitors, family members and others who may present to Mayo Clinic. The General Services Attendant will establish and maintains a courteous, respectful, and helpful demeanor while assisting and engaging with patients, visitors, and other Mayo Clinic personnel. In addition to providing overall presence, the General Services Attendant will verify patient appointments, communicate with colleagues within the practice to gather appointment details, understand and enforce the institutional visitor policy, following designated screening script and process flows, enforce entrance utilization and related policies (ex: masking, badging), greet patients and visitors, and assist in navigation.

The General Services Attendant primarily works at patient designated buildings to ensure policy enforcement and to monitor patient and visitor flow within the building.

Job responsibilities also include remaining calm and composed during stressful situations and effectively de-escalating conflict.

This role may have view only access to the electronic health record to support verifying information. Incumbents will assist with wheelchair and stretcher transportation, providing directions, delivering specimens, and making special pick-ups and deliveries for internal departments and off-site facilities.

Incumbents may drive Mayo Clinic vehicles to make courier runs to the Hospital, off-site Regional Practices, and Records warehouse and provide shuttle transportation for Mayo employees between the Hospital, Clinic, and Regional Practices. This position will be required to work varied hours, which may include days, evenings, days/evenings, holidays and weekend with rotating days off.

Qualifications

A high school diploma/GED required. Minimum of one year of previous experience either through paid or educational experiences demonstrating customer service, teamwork, critical thinking, problem-solving and decision-making skills and abilities required. Valid driver's license and an acceptable motor vehicle record.

Evidence of conflict management and resolution skills. Evidence of problem-solving, critical thinking, and decision-making skills and abilities.

This vacancy is not eligible for sponsorship/we will not sponsor or transfer visas for this position. Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Exemption Status

Nonexempt

Compensation Detail

$20.00 - $23.16 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Wednesday - Saturday; 9:00pm-7:30am (overnights) Shift differential will apply.

Weekend Schedule

Saturday, 9:00pm-7:30am

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.