Attendant - General Service

Mayo Career Site US; Phoenix (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

Mayo Clinic seeks a General Services Attendant to greet and assist patients and visitors, enforce campus policies, and support smooth operations across designated buildings.

Responsibilities include aiding navigation, transport of wheelchair/stretcher, specimen delivery, and occasional vehicle courier duties for inter-campus and off-site facilities. Flexible hours and customer-focused service are essential.

Responsibilities

• Works at patient-designated buildings to enforce policies and monitor patient/visitor flow within the building.
• Remains calm in stressful situations and de-escalates conflicts.
• May have view-only access to the electronic health record to verify information.
• Assists with wheelchair and stretcher transportation, directions, delivering specimens, and special pickups/deliveries for internal departments and off-site facilities.
• May drive Mayo Clinic vehicles for courier runs to Hospital, off-site Regional Practices, and Records warehouse; provides shuttle transportation for Mayo employees between locations.
• Works varied hours including days, evenings, holidays and weekends with rotating days off.

Job description

This role represents Mayo Clinic as one of the first contact points a patient or visitor will encounter upon arriving to campus, and serves as a critical team member in facilitating patient visits. The General Services Attendant demonstrates professionalism, effective communication and listening skills, empathy and ability to effectively interact with patients, visitors, family members and others who may present to Mayo Clinic. The General Services Attendant will establish and maintains a courteous, respectful, and helpful demeanor while assisting and engaging with patients, visitors, and other Mayo Clinic personnel. In addition to providing overall presence, the General Services Attendant will verify patient appointments, communicate with colleagues within the practice to gather appointment details, understand and enforce the institutional visitor policy, following designated screening script and process flows, enforce entrance utilization and related policies (ex: masking, badging), greet patients and visitors, and assist in navigation.

The General Services Attendant primarily works at patient designated buildings to ensure policy enforcement and to monitor patient and visitor flow within the building. Job responsibilities also include remaining calm and composed during stressful situations and effectively de-escalating conflict. This role may have view only access to the electronic health record to support verifying information. Incumbents will assist with wheelchair and stretcher transportation, providing directions, delivering specimens, and making special pick-ups and deliveries for internal departments and off-site facilities. Incumbents may drive Mayo Clinic vehicles to make courier runs to the Hospital, off-site Regional Practices, and Records warehouse and provide shuttle transportation for Mayo employees between the Hospital, Clinic, and Regional Practices. This position will be required to work varied hours, which may include days, evenings, days/evenings, holidays and weekend with rotating days off.