Patient Concierge Supervisor

Northwest Eye Surgeons - Sequim; Sequim (WA); Presencial; USD 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

401(k) with employer contributions

Paid time off and holidays

Descripción de la vacante

Northwest Eye Surgeons in Sequim seeks a Patient Concierge Supervisor to lead our patient services team, ensure efficient daily clinic operations, and maintain a welcoming, patient-centered experience in a busy ophthalmology setting.

You’ll supervise concierge staff, participate in interviewing and training, plan daily work, monitor performance, and coordinate patient flow across clinics while partnering with clinic leadership to uphold service quality, compliance, and confidentiality.

Formación

• High school diploma or GED required.
• 3–5 years healthcare experience.
• At least 2 years of supervisory or management experience.
• Strong leadership, collaboration, motivation, negotiation, and conflict resolution.
• Excellent verbal and written communication.
• Proficiency with Microsoft Office and Google Workspace.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to lead a team in a fast-paced environment and ensure patient-centered service.

Responsabilidades

• Oversee patient concierge operations, including check-in, check-out, and medical records.
• Supervise employees in accordance with policies and laws.
• Participate in interviewing, hiring, orientation, and staff training.
• Plan, assign, and direct daily work activities.
• Conduct performance evaluations and address employee concerns.
• Develop and improve workflows, monitor procedures and productivity.
• Manage patient flow and staffing coverage.
• Ensure insurance pre-authorizations, referrals, and certifications as applicable; know ICD-10 and CPT coding.
• Train staff on policies, insurance requirements, customer service, and EPM/EMR systems.
• Communicate preoperative requirements clearly to patients.
• Coordinate and verify surgery paperwork.
• Maintain patient confidentiality.

Conocimientos

Team leadership

Healthcare experience

Patient service orientation

Communication

Problem-solving

Training and coaching

EHR proficiency

Microsoft Office / Google Workspace

Educación

High school diploma or GED

Herramientas

EHR systems

Microsoft Office

Google Workspace

Descripción del empleo

Description

Patient Concierge Supervisor

Are you an experienced healthcare professional who enjoys leading teams, improving workflows, and creating an exceptional patient experience? Northwest Eye Surgeons is looking for a motivated Patient Concierge Supervisor to support our patient services operations and help ensure our clinics run smoothly and efficiently.

In this role, you’ll lead team members, support daily clinic operations, and promote a welcoming, patient-focused environment. You’ll oversee concierge services, including patient check-in, check-out, and medical records. In satellite clinics, you’ll also coordinate surgery-related processes while partnering with clinic leadership to maintain high standards of service and quality.

Why Join Northwest Eye Surgeons?

• Make a difference: Help create a positive patient experience throughout their care journey.
• Lead and develop: Coach team members and support their professional growth.
• Improve operations: Identify opportunities to strengthen workflows, efficiency, and service quality.
• Collaborate: Partner with clinic leadership and care teams to meet patient and operational needs.
• Grow your career: Build on your healthcare and leadership experience in a supportive environment.

What You'll Do

As a Patient Concierge Supervisor, you’ll oversee patient concierge operations, including check-in, check-out, and medical records. In satellite clinics, you’ll also coordinate surgery-related processes.

• Supervise employees in accordance with company policies and applicable laws.
• Participate in interviewing, hiring, orientation, and staff training.
• Plan, assign, and direct daily work activities.
• Conduct performance evaluations, recognize strong performance, administer corrective action as appropriate, and address employee concerns.
• Develop and improve workflows, monitor procedures and productivity, and support departmental goals.
• Manage patient flow and staffing coverage, ensuring positions are appropriately staffed and providing coverage when needed.
• Ensure required insurance pre-authorizations, referrals, and certifications are obtained; maintain working knowledge of ICD-10 and CPT coding.
• Monitor staff training progress and recommend additional training or resources to the Clinic Manager.
• Train staff on company policies, insurance requirements, customer service expectations, and electronic practice management (EPM) and electronic medical record (EMR) systems.
• Communicate preoperative requirements clearly, thoroughly, and compassionately to patients.
• Coordinate, complete, and verify surgery paperwork in accordance with established procedures.
• Maintain patient confidentiality and perform additional duties as assigned

Ready to take the next step in your healthcare leadership career? Join Northwest Eye Surgeons and help lead a team dedicated to exceptional service and patient care!

Requirements

What We're Looking For

We’re seeking a compassionate, organized, and goal-oriented leader who can balance team supervision, operational responsibilities, and patient service needs in a fast-paced healthcare setting who has:

• A high school diploma or GED.
• Three to five years of experience in a healthcare setting.
• At least two years of supervisory or management experience.
• Strong leadership skills, including collaboration, motivation, negotiation, and conflict resolution.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite and Google Workspace.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to work independently and lead a team in a fast-paced environment.
• Proficiency with electronic health record (EHR) systems.
• Commitment to maintaining confidentiality and providing compassionate, patient-centered service.

Benefits That Support You

• Medical, dental, and vision insurance.
• Company-paid life insurance.
• 401(k) with employer contributions.
• Generous paid time off and paid holidays.
• EEO Statement