Patient Concierge Supervisor

Northwest Eye Surgeons; Sequim (WA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance

401(k) with employer contributions

Generous paid time off and paid hol id

Job summary

Northwest Eye Surgeons, Inc. is seeking a Patient Concierge Supervisor to lead patient services teams, oversee check-in/check-out, and coordinate records across clinics.

This role focuses on delivering a welcoming, efficient patient experience and ensuring smooth daily operations. You will supervise staff, participate in hiring and training, improve workflows, manage patient flow, and ensure insurance pre-authorizations and coding knowledge are up to date.

Qualifications

• High school diploma or GED required.
• Three to five years in a healthcare setting.
• At least two years of supervisory or management experience.
• Strong leadership, collaboration, and conflict resolution skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite and Google Workspace.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to work independently and lead a team in a fast-paced environment.
• Proficiency with electronic health record (EHR) systems.
• Commitment to patient-centered service and confidentiality.

Responsibilities

• Oversee patient concierge operations, including check-in/check-out and medical records.
• Coordinate surgery-related processes in satellite clinics.
• Supervise employees in accordance with policies and laws.
• Participate in interviewing, hiring, orientation, and staff training.
• Plan, assign, and direct daily work activities.
• Conduct performance evaluations and address employee concerns.
• Develop and improve workflows and monitor productivity.
• Manage patient flow and staffing coverage.
• Ensure insurance pre-authorizations, referrals, and coding knowledge.
• Train staff on policies, insurance requirements, and EMR systems.

Skills

Leadership

Communication

Training & Development

Collaboration

Organization

Problem Solving

Independent Work

Education

High school diploma or GED

Tools

EHR systems

MS Office & Google Workspace

EPM/EMR familiarity

Job description

Patient Concierge Supervisor

Are you an experienced healthcare professional who enjoys leading teams, improving workflows, and creating an exceptional patient experience? Northwest Eye Surgeons is looking for a motivated

Job Type

Full-time

Description

Patient Concierge Supervisor

Are you an experienced healthcare professional who enjoys leading teams, improving workflows, and creating an exceptional patient experience? Northwest Eye Surgeons is looking for a motivated Patient Concierge Supervisor to support our patient services operations and help ensure our clinics run smoothly and efficiently.

In this role, you'll lead team members, support daily clinic operations, and promote a welcoming, patient-focused environment. You'll oversee concierge services, including patient check-in, check-out, and medical records. In satellite clinics, you'll also coordinate surgery-related processes while partnering with clinic leadership to maintain high standards of service and quality.

Why Join Northwest Eye Surgeons?

• Make a difference: Help create a positive patient experience throughout their care journey.
• Lead and develop: Coach team members and support their professional growth.
• Improve operations: Identify opportunities to strengthen workflows, efficiency, and service quality.
• Collaborate: Partner with clinic leadership and care teams to meet patient and operational needs.
• Grow your career: Build on your healthcare and leadership experience in a supportive environment.

What You'll Do

As a Patient Concierge Supervisor, you'll oversee patient concierge operations, including check-in, check-out, and medical records. In satellite clinics, you'll also coordinate surgery-related processes.

• Supervise employees in accordance with company policies and applicable laws.
• Participate in interviewing, hiring, orientation, and staff training.
• Plan, assign, and direct daily work activities.
• Conduct performance evaluations, recognize strong performance, administer corrective action as appropriate, and address employee concerns.
• Develop and improve workflows, monitor procedures and productivity, and support departmental goals.
• Manage patient flow and staffing coverage, ensuring positions are appropriately staffed and providing coverage when needed.
• Ensure required insurance pre-authorizations, referrals, and certifications are obtained; maintain working knowledge of ICD-10 and CPT coding.
• Monitor staff training progress and recommend additional training or resources to the Clinic Manager.
• Train staff on company policies, insurance requirements, customer service expectations, and electronic practice management (EPM) and electronic medical record (EMR) systems.
• Communicate preoperative requirements clearly, thoroughly, and compassionately to patients.
• Coordinate, complete, and verify surgery paperwork in accordance with established procedures.
• Maintain patient confidentiality and perform additional duties as assigned

Requirements

What We're Looking For

Responsibilities

We're seeking a compassionate, organized, and goal-oriented leader who can balance team supervision, operational responsibilities, and patient service needs in a fast-paced healthcare setting who has:

• A high school diploma or GED.
• Three to five years of experience in a healthcare setting.
• At least two years of supervisory or management experience.
• Strong leadership skills, including collaboration, motivation, negotiation, and conflict resolution.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite and Google Workspace.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to work independently and lead a team in a fast-paced environment.
• Proficiency with electronic health record (EHR) systems.
• Commitment to maintaining confidentiality and providing compassionate, patient-centered service.

Benefits That Support You

• Medical, dental, and vision insurance.
• Company-paid life insurance.
• 401(k) with employer contributions.
• Generous paid time off and paid holidays.
• EEO Statement

Salary Description
$27.00 - $32.00