Patient Concierge & Scheduling Specialist

IVI RMA GLOBAL; Waltham (MA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

8+ Holidays

Life Insurance

Long-Term Disability

AD&D

Flexible Spending Accounts

Employee Assistance Program

401(k) Retirement Plan

Disability buy-up

Job summary

Boston IVF in Waltham is seeking a receptionist to ensure an exceptional patient experience. You will answer calls, schedule appointments, respond to non-clinical requests, and warmly welcome patients through a structured schedule of visits.

Requirements include a high school diploma or GED, 1 year as a medical office receptionist, 3 years customer service, and strong computer skills. Weekend and holiday work is required on a rotating basis.

Qualifications

• Requires high school diploma or GED; associate degree preferred.
• Minimum 1 year experience as a medical office receptionist.
• Minimum 3 years customer service experience.
• Strong computer proficiency.
• Excellent listening and communication skills.
• Ability to work independently and exercise good judgment.
• Able to work in a fast-paced, high-standard environment.

Responsibilities

• Welcome and greet patients and visitors professionally.
• Answer and route patient phone calls.
• Maintain a calm, professional demeanor.
• Anticipate patient needs and provide clear responses.
• Schedule appointments per physician templates.
• Identify scheduling conflicts and propose solutions.
• Maintain accurate patient records, including demographics and insurance.
• Collect co-pays and payments from patients.
• Coordinate patient care with nursing staff.
• Ensure complete insurance information with Finance.
• Handle appointment confirmations and charting.

Skills

Customer service

Communication

Interpersonal skills

Independent work

Calm under pressure

Education

High School Diploma or GED

Associate degree preferred

Job description

Boston IVF in Waltham is seeking a receptionist to ensure an exceptional patient experience. You will answer calls, schedule appointments, respond to non-clinical requests, and warmly welcome patients through a structured schedule of visits.

Requirements include a high school diploma or GED, 1 year as a medical office receptionist, 3 years customer service, and strong computer skills. Weekend and holiday work is required on a rotating basis.