Administrative Assistant (Patient Scheduler) - Concord, MA

IVI RMA GLOBAL; Concord (MA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K Plan

PTO & Holidays

Life Insurance & Disability

Flexible Spending Accounts

Employee Assistance Program

Tuition Reimbursement

Job summary

IVI RMA GLOBAL’s Concord, MA office is seeking an Administrative Assistant/Patient Services Scheduler for a full-time, Monday–Friday, 9:00am–5:00pm role. The position supports patient flow and coordinating schedules within a busy clinical team.

Responsibilities include scheduling, confirming appointments, maintaining accurate records in the EMR, and providing compassionate patient service while working closely with physicians and care teams. A high school diploma is required.

Qualifications

• High School Diploma or equivalent (GED) required.
• Associate’s degree in Administrative Management or related field a plus.

Responsibilities

• Schedules and confirms patient appointments and enters notes in the EMR.
• Maximizes physician time and coordinates total patient care.
• Provides accurate information to patients about test preparations, arrival times, and directions.

Skills

Customer service

Scheduling

Communication

Computer literacy

Education

High School Diploma

Associate’s degree (preferred)

Tools

EMR systems

Microsoft Office

Job description

BostonIVF part of IVIRMA of North America network of top fertility practices in the United States is currently recruiting an Administrative Assistant/Patient Services Scheduler to join our Concord, MA office. This is a Full-Time position, Monday - Friday 9:00am-5:00pm.

Job Purpose

The Patient Services Scheduler will maximize patient and Physician time. This role will proactively support the schedules of Physicians with high patient volume in order to provide patients with optimal care.

Essential Functions And Accountabilities

• Manages schedule of assigned provider(s); Assesses scheduling conflicts and problems with recommendations for solutions.
• Schedules and confirms patient appointments and enters notes/special instructions needed for scheduling in the electronic medical record.
• Utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider.
• Completes accurate documentation of informed consent with patients for appointments as needed.
• Provides accurate, detailed information to patients regarding test preparations, time of patient scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
• Works closely with patients’ care team to coordinate total patient care.
• Comforts patients by anticipating their anxieties and answering their questions.
• Ensures accurate documentation in patient’s medical record by obtaining all required forms and records; Inputs information into patient charts and following up regarding any missing items.

Academic Training

• High School Diploma or equivalent (GED) - required
• Associate’s degree – a plus
  • Area: Administrative Management or other related field

Position Requirements/Experience

• 2+ years practical experience working in a similar position
• Experience working in medical/healthcare industry
• 3+ years practical experience working in a customer service setting

Technical Skills

• Proficient computer skills (Microsoft Office). Experience with medical office software program(s) (EMR’s) preferred.

Benefits

• Medical, Dental, Vision Insurance Options
• Retirement 401K Plan
• Paid Time Off & Paid Holidays
• Company Paid: Life Insurance & Long-Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement

EEO

“IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.”

Monday - Friday 9:00am-5:00pm.