Patient Experience Front Desk Specialist

IVI America; Bedford (NH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off and 8+ Paid Holidays

401(k) Retirement Plan

Flexible Spending Accounts

Employee Assistance Program

Life Insurance and AD&D

Job summary

Boston IVF is seeking a Medical Receptionist for our Bedford, NH office. You will welcome patients, answer calls, schedule appointments, and coordinate with nursing staff to ensure a positive patient experience.

The ideal candidate has a high school diploma or GED, at least 1 year of medical office receptionist experience, and strong computer and communication skills. This is a full-time, on-site role with occasional weekend shifts as needed.

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• Minimum of 1 year experience as a medical office receptionist.
• Minimum of 3 years customer service experience.
• Strong computer proficiency; excellent listening, communication, and interpersonal skills.

Responsibilities

• Welcome and greet patients and visitors in a professional and compassionate manner.
• Answer and route patient phone calls.
• Maintain a calm, composed, and professional demeanor.
• Anticipate patient needs and anxieties; provide clear and supportive responses to questions.
• Schedule patient appointments in accordance with physician templates.
• Identify scheduling conflicts and recommend appropriate solutions.
• Maintain accurate patient records, including demographic, financial, and insurance information.
• Collect co-pays and patient payments.
• Coordinate patient care in collaboration with nursing staff.
• Partner with the Finance Department to ensure reimbursement and insurance information is complete.
• Appointment confirmations and patient charting.

Skills

Customer service

Communication

Medical office receptionist experience

Computer skills

Independence

Fast-paced environment

Education

High School Diploma or GED

Associate degree preferred

Tools

MS Office

Job description

Boston IVF is seeking a Medical Receptionist for our Bedford, NH office. You will welcome patients, answer calls, schedule appointments, and coordinate with nursing staff to ensure a positive patient experience.

The ideal candidate has a high school diploma or GED, at least 1 year of medical office receptionist experience, and strong computer and communication skills. This is a full-time, on-site role with occasional weekend shifts as needed.