Patient Concierge & Scheduling Specialist

Union Health; Terre Town (IN); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off starting day one.

Tuition reimbursement up to $5,250 per

403b retirement employer match

Success Sharing

Much More!

Job summary

Union Health is seeking a Receptionist to warmly greet patients and manage front-desk operations at Union Hospital. The role will handle phone inquiries, verify demographic and insurance data, schedule appointments, and maintain medical records while ensuring a courteous, efficient patient experience.

The position supports a collaborative care environment, with responsibilities including cash handling, basic training for new staff, and direct patient interaction in a busy medical office setting.

Qualifications

• Medical office/clerical experience preferred.
• Ability to multitask and manage front-desk duties.
• Computer skills; EMR experience preferred.
• Knowledge of medical terminology is helpful.
• Excellent interpersonal and customer service skills.

Responsibilities

• Greet and welcome patients with a friendly attitude.
• Answer incoming calls, take messages, and route calls appropriately.
• Verify and update patient demographic and insurance information.
• Schedule and cancel patient appointments, prepare, and maintain medical records.
• Process transactions and reconcile cash with charges, assist patients with account inquiries and payment arrangements.
• Provide training to new employees and perform other assigned duties.

Skills

Greeting patients

Phone etiquette

EMR experience

Medical terminology helpful

Interpersonal skills

Job description

Union Health is seeking a Receptionist to warmly greet patients and manage front-desk operations at Union Hospital. The role will handle phone inquiries, verify demographic and insurance data, schedule appointments, and maintain medical records while ensuring a courteous, efficient patient experience.

The position supports a collaborative care environment, with responsibilities including cash handling, basic training for new staff, and direct patient interaction in a busy medical office setting.