Patient Concierge & Scheduling Specialist

Commonwealth Eye Surgery; Louisville (KY); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

Commonwealth Eye Surgery is seeking an organized Front Desk/Office Scheduler to handle patient scheduling and extensive phone duties in Louisville, KY. The role supports providers and ensures smooth day-to-day operations.

The position includes checking patients in, collecting co-pays, and coordinating with referring doctors. Hours are weekdays with potential for full-time growth and benefits are included.

Qualifications

• Ability to triage calls from patients to ensure appropriate scheduling.
• Excellent customer service and communication skills.
• Ability to work as a team member.
• Ability to manage multiple tasks simultaneously.
• Empathetic with patients’ needs and concerns.
• Well-organized with attention to detail.

Responsibilities

• Daily review of schedule status for the remainder of the week and the following two weeks.
• Schedule all appointments with the appropriate physician to ensure top quality care to patients.
• Confirm appointments daily.
• Cancel and reschedule appointments, as necessary.
• Responsible for sending referring doctors letters and post operative communications.
• Assist patients in obtaining authorizations or referrals that have not been received by the practice.
• Answer phone calls as part of front office group; take messages or forward calls.
• Patient check-in, co-pay collection and proper registration processing.
• Send out letters to referring doctors from patient visits.
• Post-operative reporting follow up and data collection.
• Prepare office intake forms for practice appointments.
• Prepare and collate packets for surgical packets supplied to patients for surgery.
• Release of records.
• Manage incoming correspondence through both fax and other electronic formats.

Skills

Triage calls

Customer service

Team player

Multi-tasking

Empathy

Detail oriented

Education

High school diploma

Job description

Commonwealth Eye Surgery is seeking an organized Front Desk/Office Scheduler to handle patient scheduling and extensive phone duties in Louisville, KY. The role supports providers and ensures smooth day-to-day operations.

The position includes checking patients in, collecting co-pays, and coordinating with referring doctors. Hours are weekdays with potential for full-time growth and benefits are included.