Patient Concierge & Scheduling Specialist

Pediatrix; Creekside Village (CA); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

ESPP

PTO

Paid Holidays

Paid Sick Leave

Job summary

Pediatrix in California is seeking a Patient Services Associate to ensure excellent patient experiences, greet and check-in patients, collect payments, and coordinate appointments.

You will verify insurance, support billing, prepare daily schedules, and assist the care team to deliver high-quality care every day.

The role requires strong customer service, medical terminology knowledge, and ability to work in a fast-paced environment; 2-3 years in a medical office is preferred.

Qualifications

• High school diploma or GED or equivalent.
• 2–3 years’ recent medical office experience preferred.
• Experience with medical coding and third‑party billing preferred.

Responsibilities

• Greet and check-in patients; verify demographics and insurance.
• Collect copayments and outstanding balances; schedule follow-ups.
• Verify eligibility and pre-authorizations; assist with billing questions.
• Maintain daily clinic schedules and support care team to ensure smooth flow.

Skills

Medical terminology

Customer service

Verbal communication

Written communication

Fast-paced environment

Project multitasking

Team player

Prioritization

High stress environment

Education

High school diploma / GED

Tools

Microsoft Office

Job description

Pediatrix in California is seeking a Patient Services Associate to ensure excellent patient experiences, greet and check-in patients, collect payments, and coordinate appointments.

You will verify insurance, support billing, prepare daily schedules, and assist the care team to deliver high-quality care every day.

The role requires strong customer service, medical terminology knowledge, and ability to work in a fast-paced environment; 2-3 years in a medical office is preferred.