Patient Concierge & Scheduling Specialist

Memorial Physician Practices; Beckley (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Financial protection & PTO

Financial & career growth

Employee well-being

Professional development

Job summary

Raleigh General Hospital is seeking a Front Desk Representative to coordinate patient scheduling, verify insurance, and support registration and billing processes in our urology-focused care environment.

You will serve as a primary contact for patients and providers, maintain accurate records in the EHR, and collaborate with clinicians to ensure smooth patient flow and a positive experience.

Qualifications

• High school diploma or equivalent required; three years of directly related experience may be considered in lieu of education.
• Prior scheduling experience in a healthcare environment strongly preferred.
• Knowledge of medical terminology, insurance verification, and billing processes preferred.
• Strong computer proficiency, including experience with scheduling or electronic health record (EHR) systems.
• Excellent organizational and time management skills, with the ability to prioritize in a fast-paced environment.
• Strong communication, customer service, and problem-solving skills. Detail-oriented with the ability to work independently, exercise sound judgment, and maintain accuracy under pressure.

Responsibilities

• Coordinate patient scheduling for testing, procedures, consultations, and admissions, aligning with provider availability, facility capacity, and priorities.
• Verify and obtain insurance authorizations and pre-certifications, documenting approval details within scheduling and registration systems.
• Collect and maintain accurate patient demographic, insurance, and referral information to support registration, billing, and continuity of care.
• Serve as a primary contact for incoming calls, providing professional assistance to patients, providers, and internal staff.
• Communicate appointment details, preparation instructions, and procedural requirements to patients and physician offices.
• Maintain accurate records within EHR and scheduling systems while ensuring HIPAA compliance.
• Collaborate with physicians, nursing staff, and ancillary departments to coordinate urgent appointments and resolve scheduling conflicts.

Skills

Communication skills

Customer service

Problem solving

Organizational skills

Time management

HIPAA compliance

Education

High school diploma or equivalent

Tools

Scheduling software

EHR systems

Job description

Raleigh General Hospital is seeking a Front Desk Representative to coordinate patient scheduling, verify insurance, and support registration and billing processes in our urology-focused care environment.

You will serve as a primary contact for patients and providers, maintain accurate records in the EHR, and collaborate with clinicians to ensure smooth patient flow and a positive experience.