Front Desk Representative - Cardiac

Memorial Physician Practices; Beckley (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Financial protection & PTO

Financial & career growth

Employee well-being

Professional development

Job summary

Raleigh General Hospital is seeking a Front Desk Representative to coordinate patient scheduling, verify insurance, and support registration and billing processes in our urology-focused care environment.

You will serve as a primary contact for patients and providers, maintain accurate records in the EHR, and collaborate with clinicians to ensure smooth patient flow and a positive experience.

Qualifications

• High school diploma or equivalent required; three years of directly related experience may be considered in lieu of education.
• Prior scheduling experience in a healthcare environment strongly preferred.
• Knowledge of medical terminology, insurance verification, and billing processes preferred.
• Strong computer proficiency, including experience with scheduling or electronic health record (EHR) systems.
• Excellent organizational and time management skills, with the ability to prioritize in a fast-paced environment.
• Strong communication, customer service, and problem-solving skills. Detail-oriented with the ability to work independently, exercise sound judgment, and maintain accuracy under pressure.

Responsibilities

• Coordinate patient scheduling for testing, procedures, consultations, and admissions, aligning with provider availability, facility capacity, and priorities.
• Verify and obtain insurance authorizations and pre-certifications, documenting approval details within scheduling and registration systems.
• Collect and maintain accurate patient demographic, insurance, and referral information to support registration, billing, and continuity of care.
• Serve as a primary contact for incoming calls, providing professional assistance to patients, providers, and internal staff.
• Communicate appointment details, preparation instructions, and procedural requirements to patients and physician offices.
• Maintain accurate records within EHR and scheduling systems while ensuring HIPAA compliance.
• Collaborate with physicians, nursing staff, and ancillary departments to coordinate urgent appointments and resolve scheduling conflicts.

Skills

Communication skills

Customer service

Problem solving

Organizational skills

Time management

HIPAA compliance

Education

High school diploma or equivalent

Tools

Scheduling software

EHR systems

Job description

Your experience matters

Raleigh General Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As the Front Desk Representativejoining our team, you're embracing a vital mission dedicated to making communities healthier. The Front Desk Representative plays a vital role in supporting the delivery of specialized urological care by coordinating patient appointments, diagnostic testing, procedures, and follow-up care while ensuring timely insurance verification and authorization. This position serves as a central liaison between patients, providers, and clinical teams, promoting efficient office operations and an exceptional patient experience throughout every stage of care. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of the patients and families we serve.

More about our team

At Raleigh General Cardiac & Vascular Center, people are our passion and purpose. As a department of Raleigh General Hospital, we are dedicated to delivering compassionate, patient-centered urological care to the communities we serve. Our experienced team of urologists, advanced practice providers, nurses, and support staff work together to provide comprehensive urological services focused on prevention, early detection, diagnosis, treatment, and ongoing management of urological conditions.

How you'll contribute

A Front Desk Representativewho excels in this role will:

• Coordinate patient scheduling for testing, procedures, consultations, and admissions, ensuring alignment with provider availability, facility capacity, and clinical priorities.
• Verify and obtain insurance authorizations and pre-certifications, accurately documenting approval details within scheduling and registration systems.
• Collect and maintain accurate patient demographic, insurance, and referral information to support efficient registration, billing, and continuity of care.
• Serve as a primary point of contact for incoming calls, providing professional assistance to patients, providers, and internal staff while addressing scheduling inquiries and concerns.
• Communicate appointment details, preparation instructions, and procedural requirements to patients and physician offices to ensure readiness for services.
• Maintain accurate records within electronic health record (EHR) and scheduling systems while ensuring compliance with HIPAA and patient confidentiality standards.
• Collaborate with physicians, nursing staff, and ancillary departments to coordinate urgent appointments, resolve scheduling conflicts, and promote efficient patient flow.

Schedule: Full time, Days

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits:Multiple levels of medical, dental and vision coverage for full-time andpart-time employees.
• Financial Protection & PTO:Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth:Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being:Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs)
• Professional Development:Ongoing learning and career advancement opportunities.

What we're looking for

• High school diploma or equivalent required; three years of directly related experience may be considered in lieu of education.
• Prior scheduling experience in a healthcare environment strongly preferred.
• Knowledge of medical terminology, insurance verification, and billing processes preferred.
• Strong computer proficiency, including experience with scheduling or electronic health record (EHR) systems.
• Excellent organizational and time management skills, with the ability to prioritize in a fast-paced environment.
• Strong communication, customer service, and problem-solving skills.Detail-oriented with the ability to work independently, exercise sound judgment, and maintain accuracy under pressure.

More about Raleigh General Hospital

Raleigh General Hospitalcares for nearly 13,000 patients each year and treats more than 50,000 patients in its emergency room. We are accredited bythe Joint Commission, the nationally recognized accrediting agency for healthcare facilities. Raleigh General Hospital also offers instructional programs for nursing students as well as numerous allied health student extern programs.

EEOC Statement

"Raleigh General Hospitalis an Equal Opportunity Employer.Raleigh General Hospitalis committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.