Patient Concierge & Scheduling Specialist

University of Maryland Faculty Physicians; Annapolis (MD); On-site; USD 32,000 - 52,000; Full time

Job summary

University of Maryland Faculty Physicians in Annapolis, MD is seeking a Medical Office Receptionist to greet patients, check in/out, and manage daily scheduling with accuracy and professionalism.

The role requires handling multi-line phone calls, coordinating appointments across several scheduling systems, and verifying insurance information while collecting co-pays. You will maintain HIPAA compliance and deliver excellent customer service in a fast-paced healthcare setting.

Qualifications

• High school diploma or GED required.
• Minimum one year of customer service, receptionist, medical office, or healthcare experience.
• Knowledge of medical terminology and insurance verification processes preferred.
• Proficiency in Microsoft Office and EMR systems.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality and comply with HIPAA requirements.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet and check in patients entering the office.
• Handle check-in and check-out tasks for patients.
• Answer multi-line phone calls and route inquiries.
• Work with multiple scheduling systems and calendars.
• Review daily reports for cancellations or reschedules.
• Coordinate and schedule in-person and phone appointments.
• Reschedule appointments as needed and maintain professional conduct.

Skills

Customer service

Communication skills

Confidentiality

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

EMR systems

Job description

University of Maryland Faculty Physicians in Annapolis, MD is seeking a Medical Office Receptionist to greet patients, check in/out, and manage daily scheduling with accuracy and professionalism.

The role requires handling multi-line phone calls, coordinating appointments across several scheduling systems, and verifying insurance information while collecting co-pays. You will maintain HIPAA compliance and deliver excellent customer service in a fast-paced healthcare setting.