Patient Concierge & Front Desk Coordinator

University of Maryland Faculty Physicians, Inc.; Annapolis (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Total rewards package

Job summary

University of Maryland Faculty Physicians, Inc. is seeking a Medical Receptionist to greet patients, assist with check-in/check-out, and manage appointment coordination.

The role requires handling multi-line calls, updating insurance data, collecting co-pays, and supporting a fast-paced healthcare environment. Qualifications include a high school diploma or GED, 1+ year of patient-facing experience, knowledge of medical terminology, and proficiency with EMR systems and Microsoft Office.

Qualifications

• High school diploma or GED required.
• Minimum one year of customer service or healthcare experience preferred.
• Scheduling and appointment coordination experience preferred.
• Knowledge of medical terminology and insurance verification processes preferred.
• Proficiency in Microsoft Office and EMR systems.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.

Responsibilities

• Greet and check in patients entering the office.
• Handle check-out tasks and answer multi-line phone.
• Coordinate and schedule appointments by phone and in person.
• Update insurance information and collect co-pays.
• Review reports daily for cancellations or reschedules.
• Maintain HIPAA compliance and patient confidentiality.
• Provide friendly, professional service to patients.

Skills

Customer service

Scheduling

Communication

HIPAA compliance

Medical terminology

Confidentiality

Fast-paced environment

Education

High school diploma or GED

Tools

EMR systems

Microsoft Office

Job description

University of Maryland Faculty Physicians, Inc. is seeking a Medical Receptionist to greet patients, assist with check-in/check-out, and manage appointment coordination.

The role requires handling multi-line calls, updating insurance data, collecting co-pays, and supporting a fast-paced healthcare environment. Qualifications include a high school diploma or GED, 1+ year of patient-facing experience, knowledge of medical terminology, and proficiency with EMR systems and Microsoft Office.