Patient Concierge & Scheduling Coordinator

Monarch Behavioral Health; Town of Texas (WI); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

Employee Assistance Program

Job summary

Monarch Behavioral Health in San Antonio, TX is seeking a full-time Client Care Coordinator to join our front desk team. This role serves as the first point of contact for clients, creating a welcoming, professional environment while supporting access to care and coordinating scheduling and intake.

Under the Practice Manager, you will handle front office duties, maintain precise records in the EHR, assist with billing and insurance verification, and ensure HIPAA compliance.

Qualifications

• Minimum of three years of patient or customer support experience, preferably in healthcare.

Responsibilities

• Greet clients in a welcoming, professional manner and provide an atmosphere of support and respect.
• Manage incoming phone calls, emails, and portal messages, responding promptly and directing inquiries appropriately.
• Schedule, confirm, and update client appointments; coordinate clinician schedules.
• Process new client intakes, including collecting required forms, verifying insurance, and explaining practice policies.
• Maintain accurate client records and documentation in the electronic health record (EHR) system.
• Assist with billing processes, insurance verification, and client account management as directed.
• Protect confidentiality and follow HIPAA regulations in all interactions.
• Collaborate with clinical and administrative team members to ensure a high standard of client care.
• Support practice operations including office supply management, scanning, filing, and light clerical tasks.
• Escalate urgent client concerns or safety issues to clinical leadership immediately.

Job description

Monarch Behavioral Health in San Antonio, TX is seeking a full-time Client Care Coordinator to join our front desk team. This role serves as the first point of contact for clients, creating a welcoming, professional environment while supporting access to care and coordinating scheduling and intake.

Under the Practice Manager, you will handle front office duties, maintain precise records in the EHR, assist with billing and insurance verification, and ensure HIPAA compliance.