Client Care Coordinator

Monarch Behavioral Health; Town of Texas (WI); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

Employee Assistance Program

Job summary

Monarch Behavioral Health in San Antonio, TX is seeking a full-time Client Care Coordinator to join our front desk team. This role serves as the first point of contact for clients, creating a welcoming, professional environment while supporting access to care and coordinating scheduling and intake.

Under the Practice Manager, you will handle front office duties, maintain precise records in the EHR, assist with billing and insurance verification, and ensure HIPAA compliance.

Qualifications

• Minimum of three years of patient or customer support experience, preferably in healthcare.

Responsibilities

• Greet clients in a welcoming, professional manner and provide an atmosphere of support and respect.
• Manage incoming phone calls, emails, and portal messages, responding promptly and directing inquiries appropriately.
• Schedule, confirm, and update client appointments; coordinate clinician schedules.
• Process new client intakes, including collecting required forms, verifying insurance, and explaining practice policies.
• Maintain accurate client records and documentation in the electronic health record (EHR) system.
• Assist with billing processes, insurance verification, and client account management as directed.
• Protect confidentiality and follow HIPAA regulations in all interactions.
• Collaborate with clinical and administrative team members to ensure a high standard of client care.
• Support practice operations including office supply management, scanning, filing, and light clerical tasks.
• Escalate urgent client concerns or safety issues to clinical leadership immediately.

Job description

Monarch Behavioral Health is currently recruiting for a full-time Client Care Coordinator. The Client Care Coordinator plays a key role in supporting client access to care. The role serves as the first point of contact for clients and is responsible for creating a welcoming, supportive, and professional environment within the practice. Under the general direction of the Practice Manager, the Client Care Coordinator is responsible for assisting with front office operations, coordinating client scheduling and intake, maintaining accurate records, and ensuring smooth communication between clients, clinicians, and administrative staff.

The ideal candidate has a minimum of three years of patient or customer support experience, preferably in a healthcare setting or private practice. Applicants must also be well-organized and detailed in their approach to their work.

This position may be perfect for you if you:

• Have a collaborative & team-oriented nature
• Are skilled in time management and balancing a variety of responsibilities
• Have strong customer service skills and enjoy interacting with clients
• Are proficient using a computer, including electronic health record systems, scheduling systems, and GoogleSuite
• Feel excited by the practice's mission and values
• Are creative and engaged in doing good work

SCHEDULE REQUIREMENTS

• 40 hours per week
• 8am - 5pm with a 1-hour lunch break

LOCATION

This position is in-person in the San Antonio office.

GENERAL DUTIES:

• Greet clients in a warm, professional manner and provide an atmosphere of support and respect.
• Manage incoming phone calls, emails, and portal messages, responding promptly and directing inquiries appropriately.
• Schedule, confirm, and update client appointments; coordinate clinician schedules.
• Process new client intakes, including collecting required forms, verifying insurance, and explaining practice policies.
• Maintain accurate client records and documentation in the electronic health record (EHR) system.
• Assist with billing processes, insurance verification, and client account management as directed.
• Protect confidentiality and follow HIPAA regulations in all interactions.
• Collaborate with clinical and administrative team members to ensure a high standard of client care.
• Support practice operations including office supply management, scanning, filing, and light clerical tasks.
• Escalate urgent client concerns or safety issues to clinical leadership immediately.

ABOUT THE PRACTICE

We are a San Antonio-based group of clinicians who provide a wide range of services including therapy & counseling, psychological assessments and testing. We serve children, teens, and adults who are struggling with personal or family concerns.

Our Mission

To cultivate growth and reduce suffering by creating safe spaces for connection and understanding while providing therapeutic support to members of our community and making accessible mental healthcare services to our community.

Our Values

• Professionalism
• Eager-to-Learn
• Humbly Confident
• Relationship-Oriented

BENEFITS TO TEAM MEMBERS INCUDE:

• Health insurance coverage, including medical, dental, and vision
• Paid Time Off
• Employee Assistance Program