Client Care & Scheduling Coordinator (In-Person)

Monarch Behavioral Health; San Antonio (TX); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Health insurance coverage

Paid Time Off

Employee Assistance Program

Job summary

Monarch Behavioral Health is seeking a Client Care Coordinator for a full-time, on-site position in San Antonio. This role serves as the first point of contact for clients, welcoming them and coordinating scheduling, intake, and front office operations within the practice.

The ideal candidate has at least three years of patient or customer support experience in healthcare or private practice, with strong organizational skills, attention to detail, and proficiency in EHR and scheduling systems

Qualifications

• Minimum of three years of patient or customer support experience.
• Well-organized and detail-oriented in approach to work.

Responsibilities

• Greet clients in a warm, professional manner and provide an atmosphere of support and respect.
• Manage incoming phone calls, emails, and portal messages, responding promptly and directing inquiries appropriately.
• Schedule, confirm, and update client appointments; coordinate clinician schedules.
• Process new client intakes, including collecting required forms, verifying insurance, and explaining practice policies.
• Maintain accurate client records and documentation in the electronic health record (EHR) system.
• Assist with billing processes, insurance verification, and client account management as directed.
• Protect confidentiality and follow HIPAA regulations in all interactions.
• Collaborate with clinical and administrative team members to ensure a high standard of client care.
• Support practice operations including office supply management, scanning, filing, and light clerical tasks.
• Escalate urgent client concerns or safety issues to clinical leadership immediately.

Skills

Customer service

Time management

Collaborative

Proficient with computer systems

HIPAA compliance

Tools

EHR systems

Scheduling systems

GoogleSuite

Job description

Monarch Behavioral Health is seeking a Client Care Coordinator for a full-time, on-site position in San Antonio. This role serves as the first point of contact for clients, welcoming them and coordinating scheduling, intake, and front office operations within the practice.

The ideal candidate has at least three years of patient or customer support experience in healthcare or private practice, with strong organizational skills, attention to detail, and proficiency in EHR and scheduling systems