Patient Concierge & Registration Specialist

Hugh Chatham Health, Inc.; Charlotte (NC); On-site; USD 27,000 - 41,000; Part time

Job summary

Advocate Health in Charlotte, NC is seeking a Part-time Front Desk Coordinator for the GCMG Carolinas Rehab Randolph Outpatient Rehabilitation location. You will welcome patients, verify insurance, schedule appointments, collect payments, and ensure accurate, friendly front-desk service.

This role requires high school diploma, strong computer skills, and experience in patient relations; you will support billing, maintain confidential information, and uphold healthcare regulations while

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred, Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
• Encourages patient utilization of front-end technology during the registration process.
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office.
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations.
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Multitasking

Communication

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health in Charlotte, NC is seeking a Part-time Front Desk Coordinator for the GCMG Carolinas Rehab Randolph Outpatient Rehabilitation location. You will welcome patients, verify insurance, schedule appointments, collect payments, and ensure accurate, friendly front-desk service.

This role requires high school diploma, strong computer skills, and experience in patient relations; you will support billing, maintain confidential information, and uphold healthcare regulations while