Patient Concierge - Imaging Access (Part-Time)

Rochester General Hospital; City of Rochester (NY); On-site; USD 25,000 - 28,000; Part time

Job summary

Rochester General Hospital is seeking an Access Associate to support imaging department operations. This part-time role involves greeting patients, check-in/check-out, and handling payments while providing a warm, inviting experience for patients and families.

The position requires strong customer service and communication skills, a 2-year degree or equivalent experience, and intermediate computer skills. Scheduling and general administrative duties are also part of the role at varying hours.

Qualifications

• 2 year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Greet patients and manage front-desk interactions including check-in and check-out procedures.
• Registration & Verification of patient information and insurance eligibility; obtain authorizations when applicable.
• Billing & Payments processing as needed; manage incoming calls and scheduling of appointments.

Skills

Customer service

Communication

Computer skills

Education

Associate degree or equivalent

Job description

Rochester General Hospital is seeking an Access Associate to support imaging department operations. This part-time role involves greeting patients, check-in/check-out, and handling payments while providing a warm, inviting experience for patients and families.

The position requires strong customer service and communication skills, a 2-year degree or equivalent experience, and intermediate computer skills. Scheduling and general administrative duties are also part of the role at varying hours.