Patient Concierge & Guest Services Advocate

Advocate Health Care; Hazel Crest (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Health Care seeks a Guest Services Associate for our hospital to ensure exemplary patient and visitor experiences. You will greet and direct guests, answer questions, issue passes, and monitor badges while maintaining HIPAA confidentiality and professional appearance.

Join a team focused on compassionate service, coordination with Public Safety, and seamless navigation of hospital services for patients and visitors alike.

Qualifications

• Must be high school graduate or GED
• Minimum 4 years reception and customer service experience
• Excellent communication with internal and external customers

Responsibilities

• Communicate effectively with patients and visitors
• Greet and welcome all visitors; provide directions
• Respond to inquiries and provide information; issue visitor passes
• Monitor badges; assist with service recovery
• Escort visitors to destinations; coordinate with Public Safety as needed
• Maintain knowledge of hospital systems and HIPAA confidentiality
• Maintain professional appearance; uniforms kept clean and pressed

Skills

Communication

Customer service

Telephone etiquette

Computer literacy

Education

High school diploma or GED

Tools

Allegra System

Alcatel telephone system

PF basic programs

Job description

Advocate Health Care seeks a Guest Services Associate for our hospital to ensure exemplary patient and visitor experiences. You will greet and direct guests, answer questions, issue passes, and monitor badges while maintaining HIPAA confidentiality and professional appearance.

Join a team focused on compassionate service, coordination with Public Safety, and seamless navigation of hospital services for patients and visitors alike.