Patient Concierge & Guest Relations (Evenings, Bilingual)

Iredell Health System; Statesville (NC); Presencial; USD 30.000 - 42.000; Jornada completa

Descripción de la vacante

Iredell Health System in Statesville, NC seeks a Guest Relations Representative to greet and direct visitors, handle phone duties, and support communications across departments. The role emphasizes courteous service for patients, families, and vendors in a healthcare setting.

The position requires a high school diploma and strong communication skills; Spanish bilingual ability is preferred. Proficiency in Microsoft Office, especially Excel, and the ability to multitask in a fast-paced

Formación

• High school diploma or equivalent.
• Prior experience in customer service, hospitality, or healthcare setting preferred.
• Bilingual preferred; ability to understand, to make oneself understood to all Spanish speaking individuals.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office, especially Excel.
• Ability to multitask and remain calm under pressure.
• Professional demeanor and appearance.
• Ability to work independently and as part of a team.

Responsabilidades

• Greet, direct, and check-in visitors, outpatients, and vendors in a courteous, professional manner.
• Answer incoming phone calls, transfer calls, and page providers/on-call personnel as requested.
• Announce/re-announce emergency procedures and assist with outgoing calls as needed.

Conocimientos

Customer service

Verbal communication

Written communication

Multitasking

Teamwork

Spanish (preferred)

Educación

High school diploma

Herramientas

Excel

Descripción del empleo

Iredell Health System in Statesville, NC seeks a Guest Relations Representative to greet and direct visitors, handle phone duties, and support communications across departments. The role emphasizes courteous service for patients, families, and vendors in a healthcare setting.

The position requires a high school diploma and strong communication skills; Spanish bilingual ability is preferred. Proficiency in Microsoft Office, especially Excel, and the ability to multitask in a fast-paced