Hospital Concierge

Circles North America

New Brunswick (NJ)

Hybrid

USD 40,000 - 54,000

Part time

14 days+

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Benefits offered by this job

401k with match

Generous PTO policy

Paid holidays

Access to discount programs

Employee Assistance Program

Job summary

Circles North America is seeking a dedicated Customer Service Associate in New Brunswick, NJ. This part-time role involves delivering exceptional service to patients and visitors, ensuring their needs are met through effective communication and service delivery. The ideal candidate will have at least 2 years of customer service experience, supported by strong communication skills and a hospitable demeanor. Competitive pay and a range of benefits, including 401k and generous PTO, are offered.

Qualifications

2 years of customer service experience; prior front desk, concierge, or other hospitality experience preferred.
Knowledge of MS office, Internet searching, and keyboarding.
Strong verbal and written communication and organizational skills.

Responsibilities

Provide prompt, courteous and customer-oriented services to patients and visitors.
Promote meaningful relationships through engaging and informed conversation.
Track accomplishments and challenges, constantly evaluating service levels.

Skills

Customer Service

Communication Skills

Active Listening

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office

Job description

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About Circles Culture:

The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect and job development empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care.

Position Overview:

In this role, you will provide prompt, courteous and customer-oriented services to patients and visitors. You will make recommendations, offer suggestions, and fulfill patient requests to satisfy their needs. This position requires exemplary hospitality skills, knowledge of the local area, and availability to work a flexible schedule between the hours of 10:00am-6:30pm during the week and weekends, hours will vary.

The pay rate for this role is $19.00 per hour. This is a part-time position with a variable schedule totaling in 17-25 hours per week.

Job Responsibilities:

Provide uncompromising service to hospital patients and their visitors by arranging personal and convenience services such as:

Deliver flowers, balloons, and personal items to the patients' room
Order food from local restaurants for delivery
Order flowers and gifts from local florists
Provide driving directions
Research local hotel suggestions and make transportation arrangements
Visit patients via rounds and introducing our program information

Promote meaningful relationships through engaging and informed conversation with Patients and Visitors via face-to-face interaction, phone, and email
Track accomplishments and challenges, constantly evaluating the service levels and reports to supervisor
Enter all Patient and Visitor requests into a central database
Project an approachable and professional image at all times
Maintain a general understanding of events occurring on the property
Respond to patient and visitor requests in a professional, courteous, and timely manner, without exception
Maintain a clean and organized working environment
Able to adapt to schedule changes as needed to ensure appropriate staffing of desk

Competencies:

Manage and prioritize multiple tasks daily
Ability to meet/exceed Productivity and Quality standards
Excellent Written and Oral Communication Skills
Ability to adhere to schedule
Active Listening
Desire for Continuous Learning
Flexibility to adapt to changing tasks/priorities

Requirements

2 years of customer service experience; prior front desk, concierge, or other hospitality experience preferred
Knowledge of MS office, Microsoft Word, Internet searching, and keyboarding
HS Diploma required; Bachelor's degree preferred
Strong verbal and written communication and organizational skills as well as the proven ability to provide quality service in a fast-paced environment

Benefits

401k with match
Generous PTO policy - Accrue up to 7.5 days during your first year
Paid holidays
One paid day off per year to volunteer
Access to discount programs
Two-week paid sabbatical every five years
Access to Employee Assistance Program
Access to Employee Benefit Resource Groups that provide ongoing learning and mentorship opportunities

Seniority level