Patient Concierge & Front Office Coordinator

DVC MSO LLC; Kansas City (KS); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan with employer S

Generous Paid Time Off

Job summary

Discover Vision Centers in Kansas City, KS is seeking a Front Office Patient Coordinator to greet patients, collect demographics and insurance information, verify coverage, schedule visits, and manage records. You will handle co-pays, assist with lens delivery, and ensure HIPAA confidentiality while supporting a smooth clinic workflow.

The role emphasizes accurate data entry, friendly patient interactions, and teamwork with physicians and staff in a fast-paced eye care environment.

Qualifications

• Strong communication and organizational skills.
• Excellent customer service and patient rapport.
• Basic computer proficiency and accurate data entry skills.
• Ability to maintain confidentiality and adhere to HIPAA regulations.
• Previous experience verifying insurance preferred.
• Team-oriented mindset with the ability to work well with physicians, management, coworkers, and patients.

Responsibilities

• Greet and check in/out patients in a professional, courteous manner
• Accurately collect patient demographic, insurance, and billing information
• Verify insurance coverage, obtain authorizations, and file insurance claims
• Schedule patient appointments and manage medical records
• Collect co-pays, deductibles, and balances; deliver contact lenses when applicable
• Perform accurate data entry and maintain confidentiality in HIPAA compliance
• Assist with opening and closing the clinic, ensuring readiness for daily operations
• Collaborate with physicians, management, and staff to support efficient clinic flow

Skills

Communication skills

Organizational skills

Customer service

HIPAA compliance

Data entry

Insurance verification

Teamwork

Job description

Discover Vision Centers in Kansas City, KS is seeking a Front Office Patient Coordinator to greet patients, collect demographics and insurance information, verify coverage, schedule visits, and manage records. You will handle co-pays, assist with lens delivery, and ensure HIPAA confidentiality while supporting a smooth clinic workflow.

The role emphasizes accurate data entry, friendly patient interactions, and teamwork with physicians and staff in a fast-paced eye care environment.