Eye Care Front Office Coordinator: Patient Concierge

Discover Vision; Leawood, Northern (KS, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health and Dental insurance

401(k) retirement plan with employer m

Paid Time Off (PTO)

Ongoing training and opportunities for

A supportive, collaborative work环境

Job summary

Discover Vision Centers in Kansas City area is seeking a Front Office Patient Coordinator to greet patients, collect demographics and verify insurance to ensure smooth visits.

You will schedule appointments, manage patient records, handle co-pays and balances, and support clinic flow with a team of physicians and staff. This role emphasizes accuracy, HIPAA compliance, and excellent customer service.

Qualifications

• Excellent customer service and patient rapport.
• Strong communication and organizational skills.
• Basic computer proficiency and accurate data entry.
• Ability to maintain confidentiality and HIPAA compliance.

Responsibilities

• Greet and check in/out patients in a professional, courteous manner.
• Accurately collect patient demographic, insurance, and billing information.
• Verify insurance coverage, obtain authorizations, and file insurance claims.
• Schedule patient appointments and manage medical records.
• Collect co-pays, deductibles, and balances; deliver contact lenses when applicable.
• Perform accurate data entry and maintain confidentiality in compliance with HIPAA regulations.
• Assist with opening and closing the clinic, ensuring readiness for daily operations.
• Collaborate with physicians, management, and staff to support efficient clinic flow.

Skills

Customer service

Communication

Organizational skills

HIPAA compliance

Data entry

Teamwork

Job description

Discover Vision Centers in Kansas City area is seeking a Front Office Patient Coordinator to greet patients, collect demographics and verify insurance to ensure smooth visits.

You will schedule appointments, manage patient records, handle co-pays and balances, and support clinic flow with a team of physicians and staff. This role emphasizes accuracy, HIPAA compliance, and excellent customer service.