Eye Care Front Desk Coordinator - Patient Experience Lead

Discover Vision; Kansas City (KS); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid Time Off (PTO)

Ongoing training

Job summary

Discover Vision Centers in Kansas City is seeking a Front Office Patient Coordinator to be the friendly first contact for patients. You will greet patients, collect demographics, verify insurance, schedule visits, and help maintain accurate records in a fast-paced clinic.

The role requires strong communication and organizational skills, with a focus on excellent patient service and HIPAA compliance. Flexibility to support early or late hours as needed.

Qualifications

• Strong communication and organizational skills.
• Excellent customer service and patient rapport.
• Basic computer proficiency and accurate data entry skills.
• Ability to maintain confidentiality and adhere to HIPAA regulations.
• Previous experience verifying insurance preferred.
• Team-oriented mindset with the ability to work well with physicians, management, coworkers, and patients.

Responsibilities

• Greet and check in/out patients in a professional, courteous manner.
• Accurately collect patient demographic, insurance, and billing information.
• Verify insurance coverage, obtain authorizations, and file insurance claims.
• Schedule patient appointments and manage medical records.
• Collect co-pays, deductibles, and balances; deliver contact lenses when applicable.
• Perform accurate data entry and maintain confidentiality in compliance with HIPAA regulations.
• Assist with opening and closing the clinic, ensuring readiness for daily operations.
• Collaborate with physicians, management, and staff to support efficient clinic flow.

Skills

Communication

Organizational skills

Customer service

HIPAA compliance

Data entry

Tools

MS Office Suite

EHR software

Job description

Discover Vision Centers in Kansas City is seeking a Front Office Patient Coordinator to be the friendly first contact for patients. You will greet patients, collect demographics, verify insurance, schedule visits, and help maintain accurate records in a fast-paced clinic.

The role requires strong communication and organizational skills, with a focus on excellent patient service and HIPAA compliance. Flexibility to support early or late hours as needed.