Patient Concierge & Front Desk Specialist

Gritman Medical Center, Inc.; Moscow, Northern (ID, KY); Hybrid; USD 2,342,000 - 3,031,000; Full time

Job summary

Gritman Medical Center, Inc. in Moscow, ID seeks a Patient Services Representative I (PSR I) for our Downtown Clinic. You will be the first point of contact, handling registration, scheduling, and reception tasks with a focus on compassionate, accurate service.

The role requires strong communication, customer service, and the ability to multitask in a fast-paced health-care setting. Prior EPIC experience is preferred; on-site work supports efficient patient flow and team collaboration.

Qualifications

• Experience with computer systems and data entry.
• Strong written and verbal communication skills.
• Excellent customer service skills and a professional demeanor.
• Ability to multi-task, work independently, and exercise sound judgment.
• Able to adapt in a dynamic environment and maintain a positive attitude under pressure.
• Familiarity with EPIC or other EHR systems preferred.

Responsibilities

• Greet and assist patients and visitors with warmth, professionalism, and efficiency, both in person and over the phone.
• Maintain a clean, organized, and welcoming reception area.
• Accurately register patients, collect insurance and demographic information, and schedule appointments.
• Monitor call queues and patient wait times to ensure timely service.
• Maintain patient confidentiality and uphold HIPAA guidelines at all times.
• Collect co-pays, balances, and reconcile daily deposits and cash drawers.
• Assist with portal registration, paperwork preparation, and medical record requests.
• Respond to patient questions and concerns with empathy and attention to detail.
• Utilize clinic systems and contribute to resolving workflow challenges.
• Participate in team huddles and support clinic operations through collaborative communication.

Skills

Data entry

Customer service

Communication

Multitasking

Adaptability

HIPAA compliance

EPIC familiarity

Tools

EPIC

Job description

Gritman Medical Center, Inc. in Moscow, ID seeks a Patient Services Representative I (PSR I) for our Downtown Clinic. You will be the first point of contact, handling registration, scheduling, and reception tasks with a focus on compassionate, accurate service.

The role requires strong communication, customer service, and the ability to multitask in a fast-paced health-care setting. Prior EPIC experience is preferred; on-site work supports efficient patient flow and team collaboration.