Patient Services Specialist - Front Desk & Scheduling

Gritman Medical Center; Moscow (ID); On-site; USD 32,000 - 42,000; Full time

Job summary

Gritman Medical Center in Moscow, ID seeks a welcoming Patient Services Representative I to join our Downtown Clinic team. You will be the first contact for patients, performing registrations, scheduling, and front desk operations with HIPAA compliance and compassion.

This on-site role requires strong communication, multitasking, and dedication to service excellence in a fast-paced healthcare setting. Join a team that values integrity, collaboration, and patient-centered care as part of The

Qualifications

• Experience with computer systems and data entry.
• Strong written and verbal communication skills.
• Excellent customer service and professional demeanor.
• Ability to multi-task and work independently under pressure.

Responsibilities

• Greet and assist patients and visitors with warmth and efficiency.
• Register patients, collect insurance and demographic information, and schedule appointments.
• Monitor call queues and patient wait times to ensure timely service.
• Maintain patient confidentiality and HIPAA compliance.
• Assist with portal registration and medical record requests.
• Support clinic operations through teamwork and communication.

Skills

Data entry

Customer service

Communication

Multitasking

HIPAA compliance

Tools

EPIC

Athena/Phreesia

Job description

Gritman Medical Center in Moscow, ID seeks a welcoming Patient Services Representative I to join our Downtown Clinic team. You will be the first contact for patients, performing registrations, scheduling, and front desk operations with HIPAA compliance and compassion.

This on-site role requires strong communication, multitasking, and dedication to service excellence in a fast-paced healthcare setting. Join a team that values integrity, collaboration, and patient-centered care as part of The