Patient Access & Scheduling Specialist

Gritman Medical Center; Moscow (ID); On-site; USD 33,000 - 42,000; Full time

Job summary

Gritman Medical Center in Moscow, Idaho is seeking a Patient Services Representative I to handle patient registration, scheduling, and front-desk duties with a focus on excellent service and HIPAA compliance. The role requires proficient computer use and effective communication with patients and staff.

The PSR I will manage appointments, collect copays, and maintain accurate patient records while demonstrating AIDET throughout interactions and collaborating with Epic workflows.

Qualifications

• Experience with computers in a medical or office setting.
• Excellent customer service and communication skills.
• Ability to protect patient privacy and follow HIPAA rules.
• Team-oriented with a positive attitude in a fast-paced clinic.

Responsibilities

• Greet patients and visitors professionally in person or on the phone.
• Register patients and manage front-desk tasks and scheduling.
• Maintain accurate and complete patient accounts and records.
• Process copays and collect outstanding balances.
• Use Epic for patient check-in and workflow management.
• Protect patient confidentiality per HIPAA guidelines.

Skills

Customer service

Communication skills

Computer skills

HIPAA compliance

Patient registration

AIDET protocol

Tools

Epic

Job description

Gritman Medical Center in Moscow, Idaho is seeking a Patient Services Representative I to handle patient registration, scheduling, and front-desk duties with a focus on excellent service and HIPAA compliance. The role requires proficient computer use and effective communication with patients and staff.

The PSR I will manage appointments, collect copays, and maintain accurate patient records while demonstrating AIDET throughout interactions and collaborating with Epic workflows.