Clinic Front Desk & Patient Services Specialist

Gritman Medical Center, Inc.; Moscow (ID); On-site; USD 32,000 - 48,000; Full time

Job summary

Gritman Medical Center in Moscow, ID, seeks a Patient Services Representative I for Therapy Solutions. This role is the first contact for patients, handling reception, registration, scheduling, insurance data, and inquiries in a fast-paced healthcare setting.

The position emphasizes compassionate service, HIPAA compliance, teamwork, and using Athena/Phreesia and EPIC workflows to support efficient clinic operations and a positive patient experience.

Qualifications

• Experience with computer systems and data entry.
• Strong written and verbal communication skills.
• Excellent customer service skills and a professional demeanor.
• Ability to multi-task, work independently, and exercise sound judgment.
• Ability to adapt in a dynamic environment and maintain a positive attitude under pressure.
• Preferred: prior experience in a medical office or healthcare setting.
• Familiarity with EPIC and EHR systems.

Responsibilities

• Greet and assist patients and visitors with warmth, professionalism, and efficiency.
• Register patients, collect insurance and demographic information, and schedule appointments.
• Maintain a clean, organized, and welcoming reception area.
• Monitor call queues and patient wait times to ensure timely service.
• Maintain patient confidentiality and uphold HIPAA guidelines.
• Collect co-pays, balances, and reconcile daily deposits and cash drawers.
• Assist with portal registration, paperwork preparation, and medical record requests.
• Respond to patient questions and concerns with empathy and attention to detail.
• Utilize Athena/Phreesia systems and contribute to resolving workflow challenges.
• Participate in team huddles and support clinic operations through collaborative communication.

Skills

Data entry

Communication

Customer service

Multi-tasking

Independent work

Judgment

Adaptability

Gritman values

Computer systems

EPIC

Athena

Phreesia

Tools

EPIC EHR

Athena

Phreesia

Job description

Gritman Medical Center in Moscow, ID, seeks a Patient Services Representative I for Therapy Solutions. This role is the first contact for patients, handling reception, registration, scheduling, insurance data, and inquiries in a fast-paced healthcare setting.

The position emphasizes compassionate service, HIPAA compliance, teamwork, and using Athena/Phreesia and EPIC workflows to support efficient clinic operations and a positive patient experience.