Patient Services Coordinator

Gritman Medical Center; Moscow (ID); On-site; USD 19,000 - 28,000; Full time

Job summary

Gritman Medical Center, based in Moscow, ID, is seeking a friendly Patient Services Representative I for the Gen Surg/Gastro Clinic. This role handles clerical tasks, patient registration, scheduling, and facilitates effective communication among providers, staff, patients, and external offices while upholding HIPAA guidelines.

Ideal candidates will have solid computer skills, strong customer service, and the ability to balance a busy front desk.

Qualifications

• Experience working with computers.
• Basic office functions: message-taking, cash drawer balancing, and data entry.
• Exceptional customer service, written and verbal communication skills.
• Proficiency with computer systems and multi-line phone systems.

Responsibilities

• Greet patients and visitors professionally.
• Monitor call queues and lobby wait times.
• Maintain confidentiality of patient information.
• Enter notes in patient cases and phone logs.
• Prepare daily deposit reconciliation paperwork.
• Ensure accurate input of insurance and patient information.
• Schedule patient appointments.
• Register patients for the patient portal.
• Perform opening and closing tasks for the office.
• Respond to patient concerns or complaints.

Skills

Computer literacy

Customer service

Data entry

Phone systems

HIPAA compliance

Job description

Gritman Medical Center, based in Moscow, ID, is seeking a friendly Patient Services Representative I for the Gen Surg/Gastro Clinic. This role handles clerical tasks, patient registration, scheduling, and facilitates effective communication among providers, staff, patients, and external offices while upholding HIPAA guidelines.

Ideal candidates will have solid computer skills, strong customer service, and the ability to balance a busy front desk.