Patient Concierge & Front Desk Specialist

Norton Healthcare; Louisville (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Norton Healthcare in Louisville, KY is seeking a receptionist to act as liaison between physicians and patients. You will answer phones, determine caller needs, schedule appointments, pull charts, greet patients and families, and collect registration and insurance data.

The role may include charge entry, referrals and pre-certifications, and coordinating specialist appointments and tests, with patient care guided by age-appropriate principles.

Qualifications

• No experience required.
• Preferred: ability to speak Spanish.
• High school diploma or GED preferred.

Responsibilities

• Answer the telephone, determine the nature of patient calls and messages.
• Schedule appointments and route calls; pull charts for messages.
• Greet patients and family members; obtain registrations and insurance data.
• Update information in the billing system and assist with charge entry, referrals and pre-certifications.
• Schedule specialist appointments and diagnostic tests; facilitate patient flow.

Skills

Spanish speaking

Customer service

Multitasking

Education

High School Diploma or GED

Job description

Norton Healthcare in Louisville, KY is seeking a receptionist to act as liaison between physicians and patients. You will answer phones, determine caller needs, schedule appointments, pull charts, greet patients and families, and collect registration and insurance data.

The role may include charge entry, referrals and pre-certifications, and coordinating specialist appointments and tests, with patient care guided by age-appropriate principles.